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For the most part, all the integration you need to manage within the Service Portal can be accomplished using REST web services, but occasionally you run into a dinosaur like an MS SQL database act...

Service Portal and real-time JDBC

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Are you new to ServiceNow? Do you need a refresher on the services that Customer Support? Register for our monthly webinar, providing the support services Customer Support provide. [https://com...

Global Technical Support Orientation Webinar

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Digitization is transforming the role of the IT Helpdesk and contact center Agents. The demands facing help desk staff are becoming more complex, more varied, and more valuable. The unplanned and t...

ServiceNow Coaching App: A smarter real-time Coaching solution for IT agents and employees

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Regardless of what industry you are in, I have to imagine you are in some way being driven to improve productivity by: increasing the velocity at which things get done taking advantage of your d...

The Digital Ensemble that Helps Virtual Agent Create Better Experiences

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We have been using the JDBC probe to insert records into an external oracle database for a couple of years now. We recently upgraded from Kingston to Madrid and our scripts quit working. It appears...

Changes to JDBC Probe and Time Insert to Oracle

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Episode topics include: Code snippets can be found in the [GitHub repository.](https://github.com/chucktomasi/sn-community-live-stream/tree/master/2019-05-31) Community Live Stream is a show for ...

Video: Community Live Stream - 2019-05-31

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UPDATE SET - ServiceNow || How to Merge Update Set || Capture and Not Capture in Update Set Video

UPDATE SET - ServiceNow || How to Merge Update Set || Capture and Not Capture in Update Set

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wip - Earl Duque

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In this article, you will learn how to create, build, and most importantly: deploy a VueJS application on a ServiceNow instance. Credit goes to Andrew Pishchulin for his [React application in Serv...

Deploying VueJS apps from ServiceNow

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Getting started with ServiceNow Discovery First step towards better ITOM Video

Getting started with ServiceNow Discovery First step towards better ITOM

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wip - Earl Duque

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The code below should create RITMs from the mrvs. It should also copy columns from mrvsa to variables if they have the same prefix. Business rule: after; on insert Table: \[sc\_request\] (func...

Creating RITMs from multi-row variable set

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Contributions to SNDevs Points Thing

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Are you getting the most out of your Nutanix Investment - Redux Video

Are you getting the most out of your Nutanix Investment - Redux

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Making the Most of the MID Server - Redux Video

Making the Most of the MID Server - Redux

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It is possible for catalog client scripts to coexist and interact with portal widgets. All that's needed is access to the windows.angular object. In this scenario, I wanted to have a list of reco...

Service Portal Catalog Item interacting with a Simple List

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How to clone an Instance?

How to clone an Instance?

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Episode topics include: Code snippets can be found in the [GitHub repository.](https://github.com/chucktomasi/sn-community-live-stream/tree/master/2019-05-28) Community Live Stream is a show for ...

Video: Community Live Stream - 2019-05-28

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Hello Guys, Sharing my experience with CAD- Madrid Delta exam which might help you passing the examination. There were 7 Questions in total. Questions were tricky and not like London Delta exam....

Certified Application Developer- Madrid Delta Exam

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ITOM - IT Operations Management Video

ITOM - IT Operations Management

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Use Performance Analytics to report open and closed incidents

Use Performance Analytics to report open and closed incidents

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Out of the box, project and project task state choices are defined at Task table level. Users can define custom states for project and project task on their parent table (task or planned task) or ...

Defining Custom State on Project and Project Task

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IoT and ServiceNow, leveraging Now Platform with a live example (Arrow Connect with ServiceNow) Video

IoT and ServiceNow, leveraging Now Platform with a live example (Arrow Connect with ServiceNow)

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only below three lag formats are supported in service now 1\. Days 2\. Hours(should be positive duration) 3\. Minutes(should be positive duration) If your Microsoft Project has any lag formats ...

Troubleshooting Microsoft Project Import Error - Only Positive Days,Hours, Minutes and negative days are allowed for lag time dependencies.

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ServiceNow Fundamentals TOKYO 0605-0607

ServiceNow Fundamentals TOKYO 0605-0607

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