ServiceNow News
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The Predictive Intelligence similarity framework can be used to help agents resolve incidents/cases faster, predict major issues before they occur, and identify gaps in your knowledge base.
In th...
Tuning Predictive Intelligence Models (part 3) – Improving Similarity Results using the Word Corpus
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fix script to do lead time calculation, This can be used in a script include and called via client script by passing right variable values.
This script compares date diff between planned start dat...
Video
Fix script to calculate difference between planned start date and current date of a change request
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I want to share my experience with HR \> COE Security Policies.
When we implement COE Security Policies access restriction will work fine, BUT there is an issue with the User experience.
![image]...
HR - COE Security Policies - Number of rows removed from this list by Security constraints: 20
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STORY: “Hannah and the Case of the Missing Hardware Assets”
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Conclusion – Or is it just the beginning\
Hannah and her te...
STORY: “Hannah and the Case of the Missing Hardware Assets” --- Conclusion – Or is it just the beginning*
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STORY: “Hannah and the Case of the Missing Hardware Assets”
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Chapter 5 – When it’s time to say goodbye\
Before an accur...
STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 5 – When it’s time to say goodbye*
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STORY: “Hannah and the Case of the Missing Hardware Assets”
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Chapter 4 – Deploy, Monitor, and Service: Is this a mid-life...
STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 4 – Deploy, Monitor, and Service: Is this a mid-life(cycle) crisis?*
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STORY: “Hannah and the Case of the Missing Hardware Assets”
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Chapter 3 – Back to the beginning (of the asset lifecycle)\ ...
STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 3 – Back to the beginning (of the asset lifecycle)*
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STORY: “Hannah and the Case of the Missing Hardware Assets”
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Chapter 2 – The path to inventory is in your hands (literall...
STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 2 – The path to inventory is in your hands (literally)…*
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OCR on attachment with Google vision API
This article shows how to use the Google Vision API to extract text from attachments and to make this text searchable in Service-Now.
Search on screenshot attachments
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In ServiceNow there are special fields called Field List fields which allow you to select fields from a table. These fields also allow you to dot-walk down into fields on related tables.
For examp...
How to use a Field List type field to get data from ServiceNow
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OCR on attachment with Google vision API
This article shows how to use the Google Vision API to extract text from attachments and to make this text searchable in Service-Now.
In this quick demo,...
Search on screenshot attachments
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Our next release puts more power at your fingertips wi...
TechNow Ep 83 | Welcome to the Quebec Now Platform features
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Meet Community MVP...
Elijah Aromola
Hello [Elijah](h...
Who is Elijah Aromola? Get to know the 2020 Community MVPs
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If you were not able to attend the webinar: 10x growth in 18 months—University of South Carolina’s Knowledge Management journey - you can view it and other recorded webinars on-demand:
https://www...
10x growth in 18 months—University of South Carolina’s Knowledge Management Journey Webinar (Now available on-demand)
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