ServiceNow News
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Walk-up Experience comes with the ability to integrate with Microsoft Exchange Online to create Outlook calendar events when appointments are scheduled. This is achieved by two flows associated wit...
Microsoft Office 365 integration for Walk-up Experience
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This [video](https://bcove.video/3LlCdFL) and [presentation](https://servicenow.highspot.com/items/61e7328fb84a73d3b60cd3cf) takes you through some best practices defining the integration of Config...
CPQ Integration Patterns with TSM/OMT - Best Practice
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The healthcare industry has one of the most extensive and time-consuming contracts and documentation of any industry. This is because healthcare businesses operate in a fragmented ecosystem of thir...
Healthcare Compliance Complexities and Obligation Management
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This article talks about a specific use case of transferring a chat to a specific queue using context variables.
This functionality can be achieved in several ways and this article demonstrates t...
How to transfer a chat to a specific Queue using context variables?
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["Adaptive Authentication"](https://docs.servicenow.com/bundle/rome-platform-administration/page/integrate/authentication/concept/adaptive-authentication.html) is a plugin that was released in Queb...
"Adaptive authentication" or how to restrict access to users based on a specific criteria
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Summary
With the release of Quebec, ServiceNow have removed 3 fields from the fix script table (Active, Run Once, Flush Cache).
As a result (unsure if it’s a direct relationship to the removal of...
Notice: Fix Scripts – Scoped Applications and Upgrades (Quebec onwards)
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Scenario : When new employee is hired, automatically requests are created for necessary items for new joiner.
I have created a BR on sys\_user table when user is created and type is new joiner th...
Place an order for Order Guide automatically Using Business Rule.
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This blog will highlight some of the key components which a developer has to take care during migrating from existing customized agent workspace to the new configurable workspace. A follow-up blog...
Migrate your existing agent workspace to the new configurable workspace
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Domain Separation in Service Portal Tutorial 9
ServiceNow Workshops
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One of the challenge in ATF is validating work notes. I have seen many use cases where we need to test activity logs through ATF but we don't have any OOTB step to validate activity logs and we can...
How to test activity logs with ATF if activity log section tab is not open by default
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