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I checked and total impacted on the incident description comes from the alert management rule:
(BTW Here’s an interesting KB, it’s maybe worth clicking the ‘refresh impacted services’ button from...
ServiceNow Event Management: tracing back the impacted services from the incident and alert
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over 4 years
www.cloudminus89.com
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow Event management: refresh impacted services on incident
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over 4 years
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The latest Process Optimization in SanDiego release is packed with multiple powerful AI/ML based capabilities, rule based conformance checking, enhanced process comparison and many more!
AI power...
Process Optimization San Diego Release: AI Powered root cause analysis, Automation Discovery, Smart rule engine for conformance check..
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_Editor’s note: This story originally appeared in the [Optimization issue](https://www.servicenow.com/workflow/wp-content/uploads/2022/01/Workflow-Quarterly%5FOptimization-Issue%5FFinal-1.24.pdf) o...
The self-optimizing enterprise
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I recently dealt with a requirement whereby I needed to export only certain columns from records on a given table that match a given query, to a CSV file.
“_No problem_”, I said; “_that’s easy. Y...
How to return a CSV file from a Scripted REST API (SRAPI) in ServiceNow
ServiceNow Developer Pro-Tips
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over 4 years
TW
snprotips.com
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What's New in Customer Service Management in the San Diego release...
What's new in Customer Service Management in the San Diego Release
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Hola Community,
This question has been asked multiple times on the community and is always quite confusing. Although, it is OOB, we tend to make it complicated.
In this video, we will see how can...
Generate Report for Incidents handled or touched by your team even after reassignment
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Step 1\. Make Sure your personal developer instance is in San Diego.
Step 2: Navigate to sys\_properties and set below properties to true
After performing above steps we can experience the new UI...
How to Enable Next Experience UI (Polaris) in the ServiceNow - San Diego
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over 4 years
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ServiceNow introduction to Javascript functions | ServiceNow better coding with Javascript Functions
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over 4 years
thetechnomonk.com
Activating the Next Experience
Consistent for all users
New cu...
Interface Comparison between UI16 & the Next Experience
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CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest. In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning...
ServiceNow Perspectives, with Ben Forrest (ServiceNow Master Trainer)
CJ & The Duke
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over 4 years
R"DF
C"W
Rome early release is available for PDI now. The Rome release includes new features and improvements built on the Now Platform®. I am very excited to read through Rome release note, especially new...
San Diego Release New Feature - Conversational Interfaces for Virtual Agent
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