ServiceNow News
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The best companies are creating first-class experience for their customers and employees. Join tech visionary Dave Wright as he explores how top brands are offering premium experiences to everyone ...
Don't neglect your employee experience
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The difference between good and exceptional customer service comes down to three things: why your customer needs the service you provide; what it means to them; and how you learn from their issues....
What separates good customer service from exceptional
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Organized, on-time rail system or bumper-to-bumper traffic nightmare? As companies look to gain better visibility and control of all their technology investments, they need to consider tools like A...
From chaos to control, getting enterprise technology synced
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What does it take to make an enterprise great? These days, it’s empowering people, innovation, and connections. Tech visionary Dave Wright explores how a global soft drink maker, a major sports lea...
People. Innovation. Connections. They can make an enterprise great.
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Chief information security officers (CISOs) operate in a much riskier world than they did just a few years ago. The variety of corporate security threats has grown, along with the frequency and cos...
Cybersecurity risk in 5 stats
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Nearly half of CIOs and 40% of other C-levels are concerned their [cybersecurity](https://www.servicenow.com/workflow/guides/cybersecurity-ransomware/) is not keeping up with their digital transfor...
The future of security is automated
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If you have not worked with Flow Designer, you probably wonder, “what is Flow Designer?” Well, ServiceNow has a great introductory video on their [YouTube](https://www.youtube.com/watch?v=2WZbCWPFl...
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Flow Designer Demo: Automate Knowledge Expiration Warning
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ECC Queue
Leverage ECC Queue to create an Output instruction t...
Automated Data Import - Using MID Server and PowerShell
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the _Business Case_, _Nature of Demand_, _Start Date_ and _Target Delivery Dat_e fields are getting updated are showing as updated in the activity trail whenever a new demand task is created
W...
ServiceNow - Demand management: inserting tasks creating blank updates on the activity trail on the parent demand
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This workflow hasn't been tested and I'm using this more to jot down my and my teams discoveries with setting up a SDLC using CI/CD, Azure DevOps and ServiceNow. This is a draft document and may ch...
A Draft Software Development Release Life Cycle Process Strategy
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Thank you for joining ServiceNow, and your California Local Government colleagues on May 4th, 2022, to see firsthand how Microsoft Teams in ServiceNow can reduce resolution times and deflect routin...
California Local Government: ServiceNow for Microsoft Teams
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