ServiceNow News
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Hi Everyone,
I came across a scenario where end users calls help desk numbers and goes through IVR (Integrated voice response) menu and chooses options to reach out service desk.
Service desk ag...
How to modify CTI integration to create an interaction record instead of new call record and open it in agent workspace ?
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Multi Language Translations for #servicenowjobs Notifications
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about 4 years
FINALLY! A simple and flexible way to get translations for your notifications, without building notifications for each language. STATIC Translation allows you to make "Translation" records on a re...
Translating notifications - THE AWESOME WAY (Tokyo Tour)
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The ServiceNow platform team is a group of experts who support t...
Ask a Training Expert: Build a Skilled Platform Team
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Hi All,Hope you are doing fine.In today's tutorial, we will be looking into how we can create a ServiceNow service portal custom widget from scratch with a live demo example.Let's first try to unde...
ServiceNow service portal widget tutorial | ServiceNow Create Custom Widget with demo
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Hi All, Hope you are doing fine. In today's tutorial, we will be looking into how we can create a ServiceNow service portal custom widget from scratch with a live demo example. Let's first try to ...
ServiceNow service portal widget tutorial | ServiceNow Create Custom Widget with demo
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about 4 years
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In Tokyo, there is now a property (glide.knowman.allow\_retire\_block) to allow knowledge blocks to be retired, even if they are used by articles.
This avoids the common issue of not being able t...
Tokyo feature - Retire knowledge blocks that are still used by articles
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Background: There’s almost nothing that is customizable in ServiceNow, thanks to the ServiceNow R&D team for the flexibility and scalability. In the recent times I had an exciting requirement; we u...
Refer or Search third party data within ServiceNow platform
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To initiate a chat from guest users outside your Microsoft Teams instance. Adding external users to chat, allowing external users to start a chat, and import messages, allows organizations to conne...
Configuring multi-tenant chat access for a guest user (Aug 2022 release)
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