Isaiah is currently HR Tier- Strategy & Service Excellence Lead at Standard Chartered Bank. This involves looking at how the various digital channels such as Portal, Virtual Agent, Knowledge, Chat, WalkMe can come together with better support to our HR advisors to deliver more digital self-service. He is always on the lookout to create new ways of tracking and measuring Tier 0 efficiency using ServiceNow’s dashboards and reporting capabilities. Most recently he has been focused on helping the Bank implement the Future Workplace, Now Programme.