Knowledge 2026
717 sessions, 88 canceled
Transforming Employee Support Through AI-Powered Email Concierge Using Now Assist
Email remains a widely used support channel for Adobe employees seeking support from the ERC (EX Support Desk) team. We currently receive ~65% of queries via email channel. However, manually triaging and responding to email cases creates a heavy workload for support agents. Many of these cases could be resolved through existing knowledge if surfaced automatically. An intelligent intake process can both accelerate resolution times and reduce agent effort. The Employee Productivity (DEX) team is leveraging Now Assist, ServiceNow’s set of GenAI capabilities, as a POC to enhance productivity and efficiency by automating conversational responses to email intake.
Ask Workflow Data Fabric—The New AI Native Experience
Imagine AI being able to digest your usecase, understand your business context and provide recommendations? And then even build your integrations? Introducing Workflow Data Rabric's new AI Native experience. Come see it in actiion, and then try with your own usecases.
Your AI Culture Is Deciding Your Future
Most organizations say they are transforming with AI. In reality, many are optimizing what already exists. They deploy copilots, improve productivity, and automate workflows, but stop short of questioning the system those workflows were built for. The real divide is not between companies that use AI and those that do not. It is between those that use AI to reinforce the status quo and those that use it to reinvent how work gets done. This session explores what it actually means to build an AI-ready culture. One that rewards experimentation, redefines agility, and treats failure as a signal for progress. Leaders will walk away with a clear understanding of how to move beyond incremental gains and start redesigning their business around what AI makes possible.
The Human and AI Performance Blueprint
For years, automation has been framed as a way to do the same work faster. AI changes the equation entirely. It introduces a new performance model where humans and intelligent systems operate together, each contributing what they do best. The challenge is that most organizations are not designed for this. They measure output in outdated ways, define roles too narrowly, and struggle to integrate AI into real decision-making. The result is incremental gains instead of exponential outcomes. This session introduces a practical blueprint for designing high-performing human-AI systems—exploring how to transform agents from tools into teammates you design and curate yourself. Discover what work looks like when you rethink roles, redefine metrics, and build AI peers that understand how you think and travel with you across projects. This theater session is the launchpad for Automation vs Augmentation. What Is Actually Working, happening in the Exchange Suites shortly after this session. Attend this session first to get the framing, then bring your questions and experience to the roundtable. Together, they're designed as an enhanced learning experience.
Pro-Dev at Enterprise Scale: How Adobe Combines AI Agents With ServiceNow's Fluent Ecosystem to Deliver Faster
ServiceNow's pro-dev toolchain — Fluent, the SDK, developer sandboxes, and GitHub integration — was built for teams that want to develop like software engineers, not platform configurators. At Adobe, we're pushing that vision further by using agentic AI to solve the problem that tooling alone can't: getting stakeholders aligned before developers start building. AI agents interactively produce strategy documents backed by a shared knowledge base, and ServiceNow's source-driven ecosystem turns those documents into reality — Fluent constructs compiled through the SDK, developed in isolated sandboxes, and promoted through Git. This session shares how we connected the planning layer to the platform layer, what we learned scaling the approach across teams, and why the combination of agentic AI and ServiceNow's modern dev experience is greater than the sum of its parts.
Masking of Unwanted Discovered Data Using OOTB AI Features and Custom Code
Masking of potentially unwanted discovered data to ensure data privacy and security during reporting from the CMDB. Unwanted information can be discovered, such as financial data, connection strings but they are anonymized or changed while retaining essential functionality for analysis. The process utilizes OOTB and custom code to identifying potentially unwanted data, masking them, reporting and hiding from unauthorized access. Our organization reduced compliance risks, ensured adherence to regulatory standards and protect sensitive data while enabling reporting, planning and development.
Knowledge After Party
You sat through the sessions. You did the work. You've earned it. Now, join IDRIS and the Backstreet Boys at Sphere. It will be larger than life. Psst... Early birds can start with a '90s pre-party at Wynn and Venetian.
AI Data Explorer in Action | Querying Live IoT Data From the Community Garden
What happens when you point AI Data Explorer at real plant data from gardens around the world? The Community Garden, a live sensor network built and maintained by ServiceNow developers, collects real-time data from plant lovers across the globe. In this session, we'll use AI Data Explorer to ask natural questions of real data: Which plants are thriving? What are the soil moisture trends? Where are the temperature anomalies? See how natural language exploration changes the way you interact with platform data. Live Demo hours: Tuesday and Wednesday 9:00 a.m. - 9:30 a.m; 11:30 a.m. – 5:00 p.m. Thursday 9:00 a.m. - 9:30 a.m; 11:30 a.m. – 3:00 p.m.
Australia Demo Showcase
Australia has landed. Join us in the ServiceNow AI Platform zone for live, hands-on demos of the innovations shipping in ServiceNow's latest release. See AI embedded directly in workflows, automation that builds from your operational data, and the tools to govern and scale it all. Plus, go deeper on the capabilities your team cares about most. Real product, real demos, no slides. Come see what's new and discover what's possible. Be sure to stop by for live demos running every 30 minutes. Live Demo Showcase hours: Tuesday and Wednesday 11:30 a.m. – 5:00 p.m. Thursday 11:30 a.m. – 3:00 p.m.
Code Anywhere: Your IDE, Your Agent, Ship on ServiceNow
Your favorite AI-native dev tools now speak ServiceNow. Come to this all-day, hands-on demo pod and scaffold, edit, test, and deploy production-grade ServiceNow applications without leaving your IDE. Whether you're in Cursor, Claude Code, Windsurf, or any frontier agentic setup, code anywhere, and stay 100% in your favorite AI-native workflow. Live Demo hours: Tuesday and Wednesday 9:00 a.m. - 9:30 a.m; 11:30 a.m. – 5:00 p.m. Thursday 9:00 a.m. - 9:30 a.m; 11:30 a.m. – 3:00 p.m.
CRM Demo Showcase
Manual systems were built to track work. Autonomous CRM was built to finish it. Head to the Customer Relationship Management zo in the Expo for live demos every 30 minutes covering Autonomous CRM, Sales CRM, Customer Service Management, and Field Service Management. Plus, see how ServiceNow runs sales and service using our own CRM. Have questions? Product and technical experts will be on hand to help Live Demo Showcase hours: Tuesday 11:30 a.m. – 6:00 p.m. Wednesday 11:30 a.m. – 5:00 p.m. Thursday 11:30 a.m. – 3:00 p.m.
Employee Experience Demo Showcase
See what it looks like when HR, procurement, and workplace services run without the handoffs and delays that frustrate employees and bury your teams. Stop by the Employee Experience zone for live demos every 30 minutes covering ServiceNow EmployeeWorks and Autonomous Employee Experience across HR and procurement. Now on Now will also be there to show how ServiceNow runs these workflows internally. Customer Success experts on hand for your questions. Live Demo Showcase hours: Tuesday 11:30 a.m. – 6:00 p.m. Wednesday 11:30 a.m. – 5:00 p.m. Thursday 11:30 a.m. – 3:00 p.m.
From the Specialist's Perspective: Inside the Autonomous Workforce
You've seen what AI Workers can do. Now see how they think. Step up to the kiosk, pick a scenario, and watch a ticket get resolved in real time. You'll see the full hierarchical agent architecture: orchestration agents delegating work, sub-agents calling tools, data flowing through the tree, decisions being made at every level. Tap any agent to see what it does and what you can configure. Walk away understanding what role-based AI automation actually looks like under the hood. Live Demo hours: Tuesday and Wednesday 9:00 a.m. - 9:30 a.m; 11:30 a.m. – 5:00 p.m. Thursday 9:00 a.m. - 9:30 a.m; 11:30 a.m. – 3:00 p.m.
Industry Solutions Demo Showcase
Enterprise problems don't look the same in banking as they do in healthcare or public sector. This zone is built around that reality. Stop by the Industries zone in the Expo to see how ServiceNow applies to workflows, compliance requirements, and operational challenges in your industry — across Automotive, Banking, Consumer Packaged Goods, Healthcare, Insurance, Life Sciences, Public Sector, Retail & Hospitality, Technology, and Telecom. Live demos every 30 minutes. Industry specialists on hand. Live Demo Showcase hours: Tuesday and Wednesday 11:30 a.m. – 5:00 p.m. Thursday 11:30 a.m. – 3:00 p.m.
IT Demo Showcase
IT teams are asked to do more with less, resolve faster, and cut the manual work that's been piling up for years. This zone shows what that looks like when it's working. Stop by the IT zone in the Expo for live demos every 30 minutes of Autonomous IT, IT Service Management, IT Operations Management, IT Asset Management, and Portfolio Management. See how AI agents handle routine work end-to-end. Now on Now and Customer Success experts are on hand to go deeper. Live Demo Showcase hours: Tuesday and Wednesday 11:30 a.m. – 5:00 p.m. Thursday 11:30 a.m. – 3:00 p.m.
Security and Risk Demo Showcase
Cyber threats and enterprise-wide risk don't operate in silos, and neither should your defenses. Stop by the Security and Risk zone to see how ServiceNow connects security operations and risk management on one platform, so teams can detect, respond, and stay compliant without the gaps. Live demos every 30 minutes: AI Control Tower, Autonomous Security, Identity, OT, Risk Management, and Unified Security Exposure Management. Now on Now and Customer Success experts on hand. Live Demo Showcase hours: Tuesday and Wednesday 11:30 a.m. – 5:00 p.m. Thursday 11:30 a.m. – 3:00 p.m.
What If Every Employee Had Their Own Personal IT Expert?
Employees shouldn't wait in queues or rely on knowledge base articles for help. In this live demo, see Nexthink’s DEX-powered personal IT agent deliver instant, tailored support for employees, using real-time insight and IT-approved action to resolve everyday IT challenges. Working in lockstep with ServiceNow®, Nexthink achieves 4X greater issue resolution while other agents keep employees waiting. Learn how Nexthink eliminates repetitive tickets, boosts employee productivity, and modernizes the service desk.
From Dairy to Digital: How Fonterra Delivers Value Beyond IT With ServiceNow
Fonterra, a global dairy co-op serving 140+ countries, consolidated siloed systems across 40 sites into one AI-powered ServiceNow platform. The result? A 92% drop in MTTR for high priority incidents, a 90% reduction in event-driven tickets, and >95% user satisfaction. Discover how a robust CMDB, AI agents, and cross-function automation turned IT into a true business enabler driving value across the enterprise.
New to Workflow Data Fabric: Data Catalog. AI Home. Connect Hub
Workflow Data Fabric just got a major upgrade. In this hands-on lab, explore three powerful new capabilities on the ServiceNow platform. Start with AI Home, an intelligent entry point that surfaces relevant data assets and AI-powered integration capabilities. Next, explore Connect Hub, a unified experience for managing integrations including Integration Hub spokes, MCP, and metadata collectors in one place. Finally, dive into the new ServiceNow Data Catalog, built on the foundation of data.world, to crawl, govern, and build trust in the data powering workflows and AI agents.
AI Entitlement to Outcomes: Operationalizing Agentic AI on ServiceNow
Most enterprises have access to ServiceNow AI but remain stuck in pilots. The challenge is not capability, it is execution. Organizations struggle to prioritize use cases, ensure data is AI-ready, translate intent into real solutions, and govern AI at scale. In this session, NewRocket introduces an enterprise operating model for Agentic AI on ServiceNow using NewRocket Intelligence: value-driven prioritization, data readiness, dynamic assembly of agents, skills, workflows, integrations, with governance via AI Control Tower. Learn how to move from AI entitlement to governed outcomes 80% faster.
Empowering the Next-Gen Telco: Aramco Digital Connect With ServiceNow CRM
Aramco Digital, a new telecom venture, adopted ServiceNow CRM as the digital backbone to launch its private 5G services for Industry 4.0. With a new spectrum license, it needed a scalable, customer-centric platform to manage end-to-end operations. Integrated with the BSS and OSS stack, ServiceNow CRM unified customer management, orders, and service operations. The result: delivering real-time visibility, streamlined workflows, and agility that powered Aramco Digital’s rise as a data-driven telecom innovator.
The AI Boardroom: The 18-Month Challenge
The gap between what AI can do and what organizations can absorb is the defining leadership challenge of the moment. Most executives can name it, but few have a playbook for solving it. In this invite-only session from ServiceNow University and Andus Labs, senior leaders form executive teams and compete through six rounds of strategic decision-making across a compressed 18-month AI transformation. Experience firsthand how decisions around talent, governance, incentives, and culture compound over time—and how neglecting the human side undermines even the strongest technology investments. Then, apply readiness diagnostics and maturity frameworks to map where your organization sits, identify the gap, and build a practical roadmap to close it.
Real Estate to Real Experience: How Standard Chartered Unified CX-EX
Here's the reality: With people as the brand, workplace experience and customer experience aren't separate strategies—they're the same strategy. Standard Chartered Bank operates in 50+ markets with 86,000 colleagues. They extended ServiceNow beyond HR to create one connected platform where workplace, facilities, and employee experience work together. Join Shelley Boland, Global Head of Corporate Real Estate & Services at Standard Chartered, as she shares how the Bank transformed both sides of the experience equation—and the business results that followed.
Keep the Line Moving: Managing Volkswagen’s Operational Technology
This session shows how Volkswagen can run operational technology (OT)—the factory tech that drives presses, robots, welders, paint booths, conveyors, driverless carts, test rigs, battery lines, and site utilities—in one simple, reliable way. Machine and sensor data flows into one place where alerts become clear tasks with an owner and a due time. Simple rules for changes and access make sure the right people make safe, approved changes, with backups and a quick way to undo them.
Old vs. New: How Platform Modernization Transforms IT Value
What’s the real difference between legacy IT platforms and modern ITX? This session compares old vs. new, showing how Schwarz Group quantified improvements in cost, speed, and integration after migrating to a unified ITSM + ITAM platform. Learn how modernization drives measurable ROI. Join us to explore how platform transformation unlocks efficiency and innovation—and how to prove it with hard data.
Upgrade Management Console: Unified, Automated, and Effortless Management
Join this interactive lab to experience how the new Upgrade Management Console transforms upgrade management. You’ll explore a unified interface that lets you oversee upgrades from planning to completion, automatically generate and run tests, manage skipped records, and coordinate app upgrades seamlessly. This session gives you hands-on practice and proven tips to save time, minimize risk, and make upgrades faster and easier than ever before.
Elevating Service Excellence: Banco do Brasil’s Digital Portfolio Revolution
Banco do Brasil reimagined how its business and technical services connect, scale, and deliver value. By adopting ServiceNow Digital Portfolio Mgmt (DPM) integrated with ITSM, the bank gained full visibility into 475 operational services, 311 business services, and 164 technical services—now streamlined into 3,237 service offers, with 30% already mapped end-to-end. Join this session to explore how Banco do Brasil moved from fragmented portfolios to a unified digital ecosystem that fuels proactive service management, accelerates decision-making, and empowers every team to deliver more—faster.
Scaling Portfolio and Capacity Management for Real Visibility With SPM
When every team is busy and priorities compete, visibility is essential. In this session, we will share how we transformed scattered project intake and unclear capacity into a data-driven model using ServiceNow’s Strategic Portfolio Workbench (SPW) and Resource Management modules. We built governance that supports autonomy and created weekly update routines for transparency and accountability. Now, 100% of our work is managed in ServiceNow SPM, connecting strategy, people, and delivery.
HR Transformation for 28,000 Employees at the Largest Coca-Cola Franchise
We’ll show how HR at the world’s largest Coca-Cola bottler was transformed, ensuring that employees in the field, operations, or office could easily access HR services. The “HR with You” project replaced a legacy BMC system, integrating 14 areas, digitizing 230 workflows, and reducing resolution time by 38%. In six months, user satisfaction increased by 45% and drove positive cultural impact. Executives will see how ServiceNow aligns with FEMSA’s values and goals, from a sustainable 44% TTR reduction to scaling HR transformation.
Strategic Alignment in Action: CVS Health's SPM Transformation Journey
Discover how CVS Health modernized its Plan, Build, and Run functions with ServiceNow SPM, aligning work with strategic imperatives and streamlining governance. Learn how CVS manages financial planning, demand intake, and PI Planning efficiently. The Strategic Planning Workspace maintains a dynamic roadmap and seamless delivery sprints. Explore how SPM transformed governance, accelerated value delivery, and unified enterprise work management, offering actionable strategies for your SPM implementation.
From Telco to Techco: Rethinking Portfolio Management in Uncertain Times
As SoftBank shifts from a telco to a techco and AI integrator, we are rethinking how digital initiatives should be prioritized. Through exploring Lead to Cash, PMI, and portfolio visibility, we learned that digital management is not achieved by technology alone. Alignment on decision rights, portfolio-level visibility, and a customer-driven demand perspective are key prerequisites. This session shares what we learned, why Lean Portfolio Management is essential in uncertain environments, and when SPM makes sense as a decision-making platform.
How SSP Transformed the Shared Service Center Using Advanced ServiceNow Technologies
SSP implemented an integrated ITSM and CSM model on the ServiceNow platform to improve service quality, accelerate response times, and deliver a unified experience for external customers. This session highlights how aligning IT processes with customer-facing operations enabled SSP to streamline workflows, reduce manual effort, and enhance customer satisfaction.
Creating a Safer, More Connected Workplace with ServiceNow at Bunnings
Bunnings, one of Australia’s most trusted retail brands, is leveraging ServiceNow’s Health and Safety platform to create a safer, more connected workplace across 375+ stores. The rollout empowers all team members to log incidents, report hazards, track actions, and complete safety conversations in real time. Since going live on July 1 2025, we have recorded 20,000+ conversations, 16,000 hazards, and 44,000 actions recorded leading to richness in data. This session will highlight how we’ve achieved rapid uptake by focusing on simplicity, mobility, and culture - making safety part of every
Make, Test, Release: A Practical OT Playbook for Johnson & Johnson
J&J’s products depend on reliable, compliant operations across drug substance and drug product plants, fill-finish and packaging lines, labs, and temperature-controlled warehouses. This session shows a practical way to run that operational technology, safely and consistently using ServiceNow Operational Technology Management (OTM).
Brewing Autonomous Service Operations at Starbucks
At Starbucks, the journey from handcrafted coffee to Autonomous IT reflects a broader transformation: scaling automation to deliver reliable, resilient technology experiences across the enterprise. Through ServiceNow AIOps, Event Management, and Now Assist, Starbucks is Automating Service Operations not by removing the human touch, but by empowering teams with smarter tools and insights. The focus is on reducing noise, accelerating incident response, and enabling guided remediation through intelligent playbooks and automation.
The 120-Day Sprint: Reimagining Global HR Transformation for 40,000 Employees
Discover how Petronas delivered a global HR transformation just 120 days, unifying 40,000 employees worldwide onto a single platform. Learn the strategies, rapid execution, and change management that enabled full-scale adoption, streamlined processes, and set a new benchmark for enterprise agility and employee experience.
Redefining Scheduling: Workforce Solutions for a Connected Consumer Ecosystem
Join our session as Delta Air Lines and Deloitte’s ecosystem partners showcase W.I.N.G.S., an end-to-end workforce management solution that unites tech ecosystems and empowers AI at its core. Discover how this integrated approach streamlines scheduling, drives agility, enhances collaboration, and empowers teams—laying a scalable foundation for transformation across consumer industries. The result: agility, effectiveness, and empowered teams.
Complexity to Clarity: How Rogers leveraged ServiceNow for strategic innovation
Years of acquisitions and evolving business needs left Rogers with 5 Service Management platforms, a fragmented architecture and underlying data that prevented adoption of AI capabilities. Partnering with Deloitte, Rogers is deploying the ServiceNow AI Platform to create one modern service platform as a catalyst for innovation, now resolving enhancements 2x faster and unlocking $50M+ in operational benefits through platform reductions and productivity gains. Discover how Deloitte and ServiceNow helped automate operations, slash costs and provided a roadmap for sustained efficiency and growth.
How ServiceNow Delivers Unified Insights
In this workshop, you will learn how ServiceNow brings project tracking, feedback loops, CSAT measurement, and performance evaluation together on one platform. We’ll explore best practices for configuring dashboards, automating workflows, and integrating external tools using Project Portfolio Management, Customer Service Management, and Performance Analytics. You’ll also view demos of unified dashboards and feedback mechanisms that drive efficiency and actionable insights
IBM’s Now Assist Journey at Scale: Transforming ITSM for 5,000+ Practitioners
Discover how IBM CIO introduced Now Assist to transform ITSM at scale for 5,000+ practitioners' benefit across a global enterprise. We’ll walk through the whole journey: where we started, the steps taken, and how far we’ve come during the first six months. This session highlights measurable gains, tangible results, key lessons learned, and critical considerations for organizations adopting AI-driven ITSM. Attendees will leave with actionable strategies to accelerate implementation and maximize business impact.
Dual Power: Building With ServiceNow Studio and IDE
In this hands-on lab, you’ll learn how to develop seamlessly with both ServiceNow Studio and the ServiceNow IDE—and why flexibility matters. You’ll explore Fluent, the technology that translates ServiceNow metadata into code for the IDE, and see how both environments share Build Agent for agentic assistance. Work on the same application from both tools, switch contexts effortlessly, and collaborate without compromise. By the end, you’ll know when to use Studio, when to use IDE, and how to combine them for maximum velocity and choice.
From IT to Enterprise Risk: Rebalancing IRM Foundations for the Future
In today's interconnected business environment, managing third-party risks and responding to security incidents are critical components of an organization's risk strategy. This presentation explores the independent journeys of our Enterprise TPRM and Security Incident Response (SIR) teams and how they converged through the integration capabilities of ServiceNow. Attendees will gain insights into the innovative approaches we adopted, lessons learned, and the synergies realized from integrating TPRM and SIR to strengthen our organizational resilience.
From Noise to Knowledge: Using ITOM To Power AIOps and Improve Operations
You’ve heard the promise of AIOps to reduce noise and improve efficiency, but how do you deliver tangible results without complex customizations? At Accenture, we are achieving true incident noise reduction—by over 80%—and accelerating MTTR using the out-of-the-box capabilities of ServiceNow ITOM. We will showcase how we leverage ServiceNow's native intelligence to: Eliminate Alert Noise, Enable Auto-Remediation & Automate Incident Enrichment Discover how a strategic approach to OOB ITOM is not just a foundation for AIOps, but a powerful engine for operational transformation.
How PepsiCo Operationalized DEEx: Lessons in Scaling User-Centric Transformation
What happens when HR and Tech join forces? At PepsiCo, we built a Digital Employee Experience (DEEx) that unites platforms across 50+ countries and 26+ languages transforming how 300K employees work, connect, and self-solve. Learn how we moved from fragmented systems to a seamless, user-first ecosystem with ServiceNow, virtual agents, and integrated apps. Walk away with strategies to scale transformation, simplify complexity, and create digital experiences people love.
HSBC – Europe’s Largest Bank and Their Resilience Transformation Journey
HSBC has existed for over 160 years. Currently operating across 52 markets and with over 270,000 employees worldwide. In the last few years, digital transformation has matured our resilience capability across the group. This session is designed to step listeners through HSBC's journey, from federated in-house developed applications and reporting using spreadsheets... to onboarding ServiceNow for Business Continuity Management, Operational Resilience, IT Service Management and Third Party Risk Management. Turning the dial from reactive, to proactive!
IoT Garden Lab: Build Your Own Smart Plant Monitor
Get your hands dirty in this interactive garden build-along! You'll receive your own sensor kit and learn to build a complete IoT solution on ServiceNow. We'll guide you through connecting IOT sensors like light and humidity, registering devices in your CMDB, and creating workflows that trigger "water now!" alerts. Leave with a working smart garden sensor and practical knowledge of how ServiceNow manages device lifecycles at any scale, proving platform principles work for both data centers and gardens.
Create Your Own Interactive View in AI Experience
The recently announced AI Experience supports an extensible interactive view to allow an expanding AI native conversational experience into an interactive view for advanced and immersive AI engagement. Besides the out-of-the-box interactive view use cases ServiceNow supports, such as web agent, we also support custom interactive view to allow customers to create and tailor this immersive experience to better fit different business needs. This session will be a lab session to guide customers on how to create a custom interactive view
NTT + The Cloud People Dinner
Join our Customer Dinner As previous years, we are hosting a customer event dinner where seats are limited and reserved for our customers and partners. This year, we will do it jointly with our owner, NTT Data, who is a Platinum sponsor of this years' event. We have a limited number of seats, so be sure to grab yours while you can! More information about date and place will follow. We hope to see you!
RapDev Happy Hour
Join RapDev for Happy Hour at Matteo’s on Wednesday, May 6th from 5–8pm
Brightfin Happy Hour
Brightfin Happy Hour @ Juliet Cocktail Room Join us for an evening where we come together to reflect on what we’ve learned, exchange ideas, and build the relationships that help us level up — not just for the week, but for the long term. This event is intended for Knowledge attendees, customers, prospects, and invited guests. Submission of this form does not guarantee attendance, and registration is subject to review, confirmation, and venue capacity. Attendees are expected to conduct themselves professionally and responsibly throughout the event. We reserve the right to limit or revoke attendance at our discretion. By submitting this form, you acknowledge that your information may be shared with ServiceNow and its authorized partners for program-related purposes.