Knowledge 2023
727 sessions
Realize value faster with ServiceNow Impact
<p>Learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> Impact accelerates time to value on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>—by combining expert coaching, personalized insights and recommendations, peer benchmarking, premium technical support, role-based training, and curated content—all delivered in a personalized digital experience.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
See the future of valued workforce skills
<p>How will the workforce change? What skills and resources will companies need in the coming years? Join this session to see into the future so you can start planning for it now.</p>
NTT DATA innovation pit stop: Join the hyperautomation race and reduce spend
<p>Join NTT DATA for a thought-provoking roundtable discussion on how businesses are reducing cost and technical debt by embracing the automation capabilities of the ServiceNow® platform. NTT DATA is helping to improve business processes by leveraging process mining technologies such as Celonis, ServiceNow Creator Workflows and App Engine to modernize the enterprise and elevate customer and employee experiences. Learn share industry-specific examples of truly transformative ways of working through Hyperautomation.</p>
Stay on track to win: The four drivers of digital transformation success
<p>Digital transformation breakdowns can be avoided through a better alignment of efforts with strategic objectives - a step by step to transformation that considers all four key drivers of digital transformation (people, process, data, and technology) and optimizes those for success. Learn how to envision and deliver successful digital transformation efforts, and avoid the common pitfalls and challenges, all leveraging the power of the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>. Learn what platform success looks like, the key forces that impact digital transformation, and how to measure success.</p>
Spotlight Keynote: Public Sector says YES to improving experiences with digital transformation
<p>The public sector is dedicated to their mission of service. However, government agencies often face challenges such as outdated systems and limited resources that hinder their ability to deliver the experiences citizens expect. In this session, we’ll explore how digital transformation can overcome these obstacles and close the gap. Join ServiceNow’s Dr. Raj Iyer, Head of Global Public Sector and former CIO of the U.S. Army and Jamie Grant, CIO from the State of Florida – as they discuss how the ServiceNow platform integrates into the missions of departments and agencies to digitally transform the way citizens are served.</p>
Panel: Accessible, fast, and secure: How governments can accelerate their mission to serve
<p>In these economic times, agencies are focused on their mission to serve while remaining fiscally responsible with limited resources. Agencies are balancing increased service requests and consumer-like expectations from their constituents, employees, businesses, visitors, and other agencies, with growing regulatory requirements. This provides an opportunity to both invest in the customer experience, while also increasing security. In this session, learn from ServiceNow® leaders and government agencies on how to accelerate the mission to serve.</p>
Demo: Premium portal experience: Employee Center Pro for ITSM
<p>Elevate your IT service portal into a productive engaging experience with Employee Center Pro. Learn how a single experience can improve operating efficiencies, increase self-service and user adoption, and expand productivity across your entire enterprise.</p>
Meet our ServiceNow Community Rising Stars
<p>Come out and learn how to become a ServiceNow Community Rising Star, a dedicated community program to empower individuals who are actively inspiring others in the ServiceNow Community through their contributions and expertise.</p>
Meetup: Black ServiceNow community
<p>Connect with other Black ServiceNow Community members who are working together to increase visibility and representation and to support each other's careers. </p>
Meetup: LGBTQIA + ServiceNow community
<p>Connect with other LGBTQIA+ ServiceNow Community members who are working together to increase visibility and representation and to support each other's careers. </p>
Meetup: New to ServiceNow community
<p>Are you new to ServiceNow? Join your peers at the ServiceNow Community meetup pavilion to network with others beginning their ServiceNow journey. </p>
Meetup: ServiceNow System Admins
Are you a ServiceNow System Administrator? Network with other system admins and share best practices, tips, and tricks that you have learned along the way.
Meetup: SNUG
Come out and connect at the SNUG meetup. It is a great way to network with the ServiceNow global community, share best practices, and learn helpful ServiceNow tips and tricks.
DevOps CI/CD integrations with App Engine: Speeding time to value while reducing risk
<p>Boeing, the company who built almost half of the world's jetliners in service today, is winning with low-code Citizen Development and DevSecOps. Join this in-depth session where Preethi Machaiah, who is leading the DevOps team on the SN implementation project at Boeing, will discuss how she and her team onboard Citizen Developers onto App Engine Studio, enable scoped app deployments, setup integrations with CI/CD tools, and demonstrate quantitative DORA metrics.</p>
Keynote: Putting yes to work
<p>Welcome to Knowledge! Discover how to put yes to work for you in this opening keynote, in which Bill McDermott and special guests share how ServiceNow helps you tackle the challenges facing businesses in 2023. Hear how top leaders realize value fast and amplify their success with the intelligent platform for end-to-end digital transformation. Do you need to grow the top line or protect the bottom line? ServiceNow lets you say yes to both.</p>
Experience next in cloud with industry solutions for business transformation
<p>The Infosys Cobalt digital framework with Infosys Enterprise Service Management Café leverages the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to power enterprise cloud transformation. Coupled with Infosys domain expertise across industries (Manufacturing, Telecom, Life Sciences, Finance & Insurance, Services and Retail), Infosys and ServiceNow® drive industry specific outcomes for customers. Hear from Infosys experts and some of our customer on “the art of possibility” - combining functional ambitions, technology capabilities, and digital competencies that exponentially fast track business transformation.</p>
Attendee lunch
<p>Attendees are invited to grab some lunch and conversation with peers. Meals will be spread out across The Venetian Expo.</p>
Knowledge Closing Celebration
<p>Join us to celebrate an incredible week at the Knowledge Closing Celebration. Enjoy some amazing tunes and jam out with your peers. Featuring the Grammy-nominated musical sensation, OneRepublic.</p>
Knowledge welcome reception
Let's get the party started and join us for happy hour! Network with your peers, industry professionals, ServiceNow® experts, and partners while experiencing our demos and enjoying a drink at the Knowledge welcome reception.
Attendee breakfast
Attendees are invited to a quick breakfast bite and coffee before diving into their day of Knowledge learning, networking and connecting.
Attendee breakfast
Attendees are invited to a quick breakfast bite and coffee before diving into their day of Knowledge learning, networking, and connecting.
Attendee breakfast
Attendees are invited to a quick breakfast bite and coffee before diving into their day of Knowledge learning, networking, and connecting.
Attendee lunch
Attendees are invited to grab some lunch and coversation with peers. Meals will be spread out across The Venetian Expo.
Attendee lunch
Attendees are invited to grab some lunch and coversation with peers. Meals will be spread out across The Venetian Expo.