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[  ](https://handbook.snc.guru) If you need to calculate the distance between two Location records in t...
[  ](https://handbook.snc.guru) > “_I h...
> _All my certifications are linked with a ServiceNow / NOW Learning account with my old business email, but I’m no longer with that company and can’t access that account anymor...
I believe that Richard Feynman can teach ServiceNow developers (and any software developers) a great deal - about physics, sure; but also about our own discipline. [  by the venerable Jace Benson, I was inspired by an idea presented around the 4-minute mark, which he picked up from Mai...
Your ServiceNow instance DEFINITELY has DANGEROUS CODE executing in it _RIGHT NOW_, causing performance issues, unexpected behavior, and hiding records from people who should be...
> _“My ACL requires a given role. A user has that role, but is still failing the access check. The ACL debugger says that the ACL script is what’s failing, but my ACL is not “Ad...
Every ServiceNow developer, administrator, and architect has at one time or another, got a requirement from their client that they _know_ is bad-practice, silly, or sub-optimal....
_EfficientGlideRecord_ is a client-side API class from which you can perform asynchronous client-side GlideRecord-style queries while maximizing performance (eliminating the neg...
I recently found myself in a bit of a sticky pickle in ServiceNow. I was building a client-side UI Action which needed to call a Script Include via [GlideAjax](https://ajax.snc....
Here’s a common question: [ , [Slack](https://slack...
Imagine you’re searching for an issue you’re researching in ServiceNow, and the first result you find on Google is a ServiceNow documentation page… from the _Jakarta_ version of...
[RANT](https://www.linkedin.com/signup/cold-join?session%5Fredirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Frant&trk=public%5Fpost-text): I've heard from some folks on...
Whether you’ve been getting the dreaded “Repository authentication failed” error message in ServiceNow, or you just want to change which Git repository your ServiceNow applicati...
I recently dealt with a requirement whereby I needed to export only certain columns from records on a given table that match a given query, to a CSV file. “_No problem_”, I sa...
Introduction Very often, we’ll find ourselves writing a custom application (whether scoped or global) that requires some “setup” by the admin who installs it. Maybe we’re writ...
Here's a Quick Pro-Tip: If you have an application which requires some setup or initial configuration, write ATF tests specifically to validate that the application is set up p...
Processors in ServiceNow are (_were_) actually extremely useful things, though they’re surprisingly not very well-known. They give you a URL you can hit (like _my\_processor.do_...
You’ve just implemented a new instance, process, catalog item, or workflow. You put all that time and thought, and effort into making sure that _everything_ that _anyone_ cou...
When dealing with server-side scripts, the ServiceNow Debugger makes debugging relatively easy (most of the time), as you can actually see into the call stack, and the contents ...
As I mention in my recent [interview with Robert ‘The Duke’ Fedoruk](https://youtu.be/ewd-Bb%5F7t9g) ([9:46](https://youtu.be/ewd-Bb%5F7t9g?t=586)), I truly believe that the hig...
Every once in a while, I look into the top search terms people have entered into Google or Bing (lol, who uses Bing?) that take them to this site. I do this to see if there are ...
> _Update, Jan 15, 2020__: Added a section at the bottom to cover how to handle the_ _application/x-www-form-urlencoded_ _Content-type._ If you’ve ever tried to set up an AWS/S...
