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New article articles in ServiceNow Community · about 2 months ago

The Touchless Enterprise, Part 6: Six Things That Bite You When You Build This

The Touchless Enterprise · Part 6 of 6 Six things that bite you. None of them show up on a whiteboard. All six showed up in production — usually months after launch, once nobody was watching the rule anymore. By Timo Weber (Senior AI Solution Architect)...

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New article articles in ServiceNow Community · about 2 months ago

The Touchless Enterprise, Part 5: Layer 3 — Specialists Scoped to a Category, Not a Team

The Touchless Enterprise · Part 5 of 6 Scoped to a category, not a team. Layer 3 is where the pattern gets specific — and where the org chart stops being the right boundary. ...

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News · over 3 years ago

Lab: Build your first robot with our new Universal UI Recorder

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