High-volume triage is one of the most common pain points in enterprise service management. Requests come in through portals, voice, emails, EmployeeWorks... Every one of them needs to land with the...

We’re excited to finally bring together the growing community of ServiceNow enthusiasts across Newcastle and the Hunter region for a relaxed after-work meetup focused on sharing ideas, learning fro...

Looking to build your first AI agent? This article is for you! You will find here a demo of how an AI Agent could Approve or Reject a travel request taking into consideration the company policies ...

Looking to build your first AI agent? This article is for you! I’m beyond excited about the new AI Agent capability in ServiceNow—this is not just another feature; it’s a revolution in how we inte...