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High-volume triage is one of the most common pain points in enterprise service management. Requests come in through portals, voice, emails, EmployeeWorks... Every one of them needs to land with the right workflow before any real work can begin. The...
We’re excited to finally bring together the growing community of ServiceNow enthusiasts across Newcastle and the Hunter region for a relaxed after-work meetup focused on sharing...
When managing user roles in ServiceNow, it's essential to distinguish between active users and those who have not accessed the system in a long time. The following steps will he...
Looking to build your first AI agent? This article is for you! You will find here a demo of how an AI Agent could Approve or Reject a travel request taking into consideration t...
Looking to build your first AI agent? This article is for you! I’m beyond excited about the new AI Agent capability in ServiceNow—this is not just another feature; it’s a revol...
Empowering Distributed Teams in Catalogue Administration – A Practical Example of Distributed Development
I’ve always struggled with 'Citizen Developer'—here’s why 'Distributed Developer' is a term you’ll connect with.
