From Consulant to Catalyst - Intreis and the GRC Shift at ServiceNow

Back in 2012, I spent many evenings and weekends on the ServiceNow Community, answering forum posts, helping people troubleshoot tricky platform issues, and doing whatever I cou...

We Are ServiceNow: Munich

Road to Knowledge: Episode 2

Road To Knowledge

Knowledge 2025: Where AI gets to work

No, of course I can! Refusal Mechanisms Can Be Exploited Using Harmless Fine-Tuning Data

Certifiable Robustness Against Dynamic Data Poisoning Attacks

ReTreever: Tree-based Document Organization for Retrieval

Few-Shot Multimodal Multihop Data Synthesis with Knowledge Distillation for Question Answering

Cultivating a better planet—and stronger teams

Cultivating a better planet—and stronger teams

Neebula - Startup to Acquisition

The Story of Neebula: From Startup to Strategic Acquisition This week, I’ve been looking into the story of [Neebula Systems](https://en.globes.co.il/en/article-servicenow-acqu...

Road to Knowledge | Episode 2

The 9-Year Overnight Success: Mirror42's Path to Enterprise Mastery

The Midnight Distraction It’s 1:33 AM. I should be fixing a bug, but here I am writing this post again. I got sidetracked reading an old ServiceNow press release from 2013. ...

Meet Hendrik-Jan: Championing culture and community through technology

Road to Knowledge | Episode 1

Teleperformance (TP) powers exceptional customer experience

AI platform powers Griffith University’s drive for service excellence

Hiding "Discuss" button on ServiceNow

The other day I needed to remove the “Discuss” button. This is an instance wide configuration. Thankfully, [others have written about this](https://www.servicenow.com/community...

Hiding "Follow" on tables in ServiceNow

To remove the “Follow” button, you can do this by disabling the live\_feed in the dictionary of the collection record. Goto the sys_dictionary table and look for the table wher...

Live your best life: Pegah’s IVF story of hope and resilience

Celebrating 5 years on Fortune 100 Best Companies to Work For list

so I started working on service now platform since Aspen the first uh release and then I was a customer heard a lot of you know the uh the value the culture and of course I love...

Mobile Development on ServiceNow is different

Plugins needed - Mobile Studio ([com.glide.sg.studio](https://com.glide.sg.studio?utm_source=jaces-newsletter-247292.beehiiv.com&utm_medium=newsletter&utm_campaign=mobile-deve...

Meet Amit Zavery, ServiceNow president, CPO, and COO