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New article articles in ServiceNow Community · about 12 hours ago

Configure the Dynatrace Classic Service Graph Connector with SGC Central Focusing on Cloud Discovery

How  do I configure the Dynatrace Classic Service Graph Connector using SGC Central with a Focus on Cloud Discovery?   Version : 1.16 Dynatrace Back End Environment:  Dynatrace Classic - Dynatrace Managed (self‑hosted) or legacy Dynatrace...

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New article articles in ServiceNow Community · 2 days ago

"We Don't Upgrade until the first patch!" - Surprise, Patch 2 is GA!

[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...

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New article articles in ServiceNow Community · 4 days ago

Configuring the Dynatrace Service Graph Connector using SGC Central with a Focus on Cloud Discovery

How  do I configure the Dynatrace Service Graph Connector using SGC Central with a Focus on Cloud Discovery?   Version : 1.16 Sample Azure Cloud Service Account:&n...

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New article articles in ServiceNow Community · 14 days ago

Guide to ServiceNow's Licensing change April 2026

  In April 2026, ServiceNow changed how AI is packaged and sold on the platform. Most of the discussion since has been about cost: will customers pay more or less? That ma...

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New article articles in ServiceNow Community · 16 days ago

Unraveling the Upgrade Impact Tracker

[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...

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New article articles in ServiceNow Community · 21 days ago

Configuring the Dynatrace Service Graph Connector using SGC Central with a Focus on Service Maps

How  do I configure the Dynatrace Service Graph Connector using SGC Central with a Focus on Service Maps   Version : 1.16 Sample Application Service to Monitor:&nb...

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Pathways Consulting Group · 24 days ago

What a Realistic ServiceNow CSDM Rollout Looks Like (and How to Avoid Rework in the First 90 Days)

A successful ServiceNow CSDM rollout in the first 90 days looks like this: a clearly scoped foundation layer, governance roles assigned before configuration begins, and a phased...

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New article articles in ServiceNow Community · 26 days ago

ServiceNow Security Hardening: A Practical Checklist for Production Instances

Executive summary ServiceNow is frequently placed at the center of enterprise operations. It holds identity data, business records, configuration information, integration cred...

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New article articles in ServiceNow Community · about 1 month ago

That Otto Panel in AI Admin Center Can Do a Lot More Than You Think

That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Th...

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New article articles in ServiceNow Community · about 1 month ago

Performance Analytics Done Right: KPIs, Dashboards, and the Art of Actionable Metrics

Executive Summary Performance Analytics (PA) can give leadership a clearer view of service performance, operational risk, and improvement opportunities. However, the presence ...

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New article articles in ServiceNow Community · 4 months ago

Major Incident Management: On-call Scheduling

![mim.png](https://www.servicenow.com/community/image/serverpage/image-id/523160i69866A475C56B0CC/image-dimensions/1210x312/is-moderation-mode/true?v=v2 "mim.png") ![image.png]...

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New article articles in ServiceNow Community · 4 months ago

Zero Copy Connector for ERP Gets Smarter: The May Release Unlocks Three Ways to Build Faster

We shipped ZCC for ERP built on SAP. That's still the core, SAP is the system of record for most enterprises. But we kept hearing the same thing from customers: "SAP is just one...

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New article articles in ServiceNow Community · 4 months ago

Instance Scan data model (Australia)

[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...

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New article articles in ServiceNow Community · 5 months ago

ServiceNow Notify Connector for Microsoft Teams: Self-Configured App with Certificate Authentication

Disclaimer: _The views and opinions expressed in this article are my own and do not necessarily reflect the official position of ServiceNow. All technical guidance is based on ...

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New article articles in ServiceNow Community · 5 months ago

Instance Security: Creating Custom Scanner Checks

![Screenshot 2026-06-01 at 5.03.43 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/518148i4317AAF6A541404E/image-size/large/is-moderation-mode/true?v=v2&p...

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New article articles in ServiceNow Community · 5 months ago

Now Assist Center Intro

Now Assist Center Intro Table of Contents - [Natural Language Configuration](naturallanguageconfiguration) - [Instance-Aware Calls to Action (CTA)](instance-awarerecommendat...

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New article articles in ServiceNow Community · 5 months ago

Now Assist Center (NAC) Hub

Now Assist Center Hub Welcome! Now Assist Center: One Place to Manage AI on Your Instance If you've spent time configuring Now Assist, you know the drill: multiple consoles...

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