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Join us for an in-person SNUG event in Scottsdale! Local SNUG meetings are a great way to meet and collaborate with other ServiceNow customers, learn and interact with experts from ServiceNow, and learn from our partner sponsor, KeenStack. Whether you ar...
Here's a hard truth: your AI agents don't actually understand your environment. They understand whatever your CMDB tells them, and if your data model can't represent a business ...
I need you all to promise me you’ll be cool about this. I‘m here to tell you about an upcoming web platform feature that has been a _long_ time coming; a feature that not only f...
Join us for an in-person SNUG event in Scottsdale! Local SNUG meetings are a great way to meet and collaborate with other ServiceNow customers, learn and interact with...
Developers have been experimenting with HTML-in-Canvas, a hexagonal world map-analytics feature, a web-based OS for e-ink devices, replacing img srcs using content, and more. Th...
Imagine that you need to improve the UX of a legacy system. A system that has been silently working in the background for almost a decade. It’s slow, half-broken, unreliable, an...
If we had to describe Scott H., senior principal platform architect in two words, they’d be resilient and humble. Through a death in his family, and donating a kidney, ServiceNo...
This is part of a series I'm writing to help remind myself (and anyone else building) that it's possible. These aren't just stories about companies ServiceNow bought. They're re...
Have you ever run a deployment where the system seemed to hang for the longest time? The reason it appears to hang is most likely due to changes to a table’s structure in the d...
Just want to take a moment and share with you something that means the world to me. I am 43 years old. About 23 years ago I had started taking Tae-Kwon-Do classes at my local Do...
I’ve had a great time at Knowledge15\. There are some really cool things coming up with Geneva. ServiceWatch is taking Discovery in a new direction, and there’s definitely a tre...
So, it’s official, I’m certified crazy. Well, not quite. I finished the Implementation Specialist Certification, a 90 minute test, in 30 minutes and passed! Now I’m officially a...
Here is a cool trick I developed at some point. This strips out the inline appendage most email systems put at the end of a reply, so all you get is the update, makes the work ...
Many, many thanks to Chris Czerniak and Orlando Carattini at Service-Now for this one. One of the really handy features of Web Servers is the ability to take a value and place ...
Audience: System Administrators How to do it: In QuickNav type in ‘Active Sessions’. This option may not be available in some systems. Check the session you want to kill. ...
If your management asks you to do something you strongly oppose. Write your opposition in an email and send it with a read-receipt. That way when they come back to you one or tw...
I actually did this a while ago for our email system, but I think it’s something that can be used often as we manage email replies to our tickets. Email systems such as Microso...
Okay this has nothing to do with Service-Now, but I have to share it. I’ve never been a fan of Mac’s. Just not a gaming platform, but I decided to take a chance and had my Inte...
