News Jace Pro
News, acquisitions, companies, people, events, and public filings in one searchable place. No vendor press-release fog.
The signal desk
What are you trying to understand?
The latest
Autonomous Workforce is bringing AI Specialists to CSM :AI teammates that self-assign, research, and resolve cases end-to-end. This session is your first look at the CRM Case Management AI Specialist ahead of its Q4 general availability, with a live demo of...
You are building your first customer-facing AI Agent and now you are running into CX specific issues? Deploying an AI Agent that talks directly to your end customer is fundament...
Not every CRM AI investment requires building from scratch, and not every use case is covered out of the box. The architecture decision you make determines not just your time to...
You are live with AI - now what? Scaling ServiceNow Otto for CSM across your organization requires more than deploying AI skills and agents. It requires a governance model that ...
Agentic workflows let AI take action, not just generate content. But successful ones require the right architecture: scalable, efficient, variable, and grounded. In this CRM AI ...
This post is only intended for K25 on site participants for LAB3532 | Thurs 5/8 1:30 -3:10PM Please ignore if you are not attending Lab Guide: <https://servicenow-events-or-la...
Hello all, I am proud to present you the result of several months of work between our teams in filling a content gap that has existed for a while. Usually, CSM is represented...
Hello all, We are just getting started with all the great GenAI capabilities and to prepare your implementation to be smooth as possible we have guidance available for most of ...
