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Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once it's inside the building. The harder question, one that most leaders are avoiding, is what happens to...
Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once it's inside the build...
Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once it's inside the build...
This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations have figured out wh...
This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations have figured out wh...
The challenge A common request I get from customers is that they've heavily modified a form in ServiceNow, and they'd like to revert it back to baseline / out-of-the-box. Did...
The challenge I've had a number of customers over the years that have wanted to revert something that they've customised back to baseline / out-of-the-box. There's a few reas...
This issue of What’s !important brings you clip-path jigsaws, a view transitions toolkit, name-only containers, the usual roundup of new, notable web platform features, and more...
ServiceNow brought together David Rosenthal and Ben Gilbert, hosts of @AcquiredFM, with @Aston Martin F1 Team Ambassador Pedro de la Rosa in Las Vegas to explore what it really ...
April Fools’ Day pranks on the web imply that we’re not trying to fool each other every day in web design anyway. Indeed, one of my [favorite comments](https://css-tricks.com/sc...
Today's guest is David Shake, Director, ServiceNow PMO - North America at Crossfuze. Founded in 2000, Crossfuze is a global consulting and services firm specializing in the Serv...
Despite what’s been a sleepy couple of weeks for new Web Platform Features, we have an issue of What’s !important that’s _prrrretty jam-packed_. The web community had a lot to s...
The different fields It's common to use the ServiceNow CMDB to denote the kind of environment that a CI is in. I've found most companies will have entire separate networks for...
Operational Status vs Install Status [](https://davidmac.pro/posts/2026-0...
