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New article articles in ServiceNow Community · almost 2 years ago

How to setup & configure similarity model in Task Intelligence for ITSM

YES!! You read it right. Task intelligence for ITSM now supports similarity models (along with categorization models) for Incident tables. We ship three OOtB models, which can be deployed for Incident tables - Show similar incidents Show similar open p...

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Import · over 3 years ago

On-call Scheduling: Set-up Videos

Hello customers, Thank you for your continuous interest in On-call scheduling product. I have been receiving great amount of requests from field/you regarding the detailed wal...

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