ServiceNow News
18 items
The Resolve HR Cases flow using Agentic AI is ServiceNow’s solution for automating and streamlining HR case fulfillment. Originally launched in May 2025, sto...
Resolve HR Case using Agentic AI Overview
New article articles in ServiceNow Community
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5 months
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This blog aims to be a deep dive blog on the features coming in Journey Designer and Now Assist for HR May 2025 store. Some of the features may have dependency on a family release. This will be cal...
May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD
New article articles in ServiceNow Community
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over 1 year
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This blog aims to be a deep dive blog on the features coming in Case and Knowledge Management space as of the February 2025 store/Yokohama family release. Some of the features may have dependency o...
Yokohama Deep Dive – HRSD – Case and Knowledge Management
New article articles in ServiceNow Community
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over 1 year
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This blog aims to be a quick overview of a new application we released in Feb 2025, HR Multi instance Integration (HR MII).
The [ServiceNow HR Multi Instance integration](https://www.servicenow.c...
HR Multi Instance Integration application
New article articles in ServiceNow Community
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over 1 year
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<P>HR Service Delivery Academy is a series of monthly webinars that are conducted by the product team and will focus on variety of topics, including leading practice guidance, deep -dives into prod...
2025 HR Service Delivery Academy - Upcoming & Past sessions
New article articles in ServiceNow Community
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almost 2 years
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This blog aims to be a deep dive blog on the features coming in Case and Knowledge Management space specifically Configurable agent workspace for HR, Employee Relations and enhancement in Admin exp...
Xanadu Deep Dive – HRSD – Case and Knowledge Management
New article articles in ServiceNow Community
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almost 2 years
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This blog aims to be a deep dive blog on the features coming in the February 2024 store and Washington DC releases. Some of the features may have dependency on a family release. This will be called...
HR Service Delivery Feature Deep Dive for February Store and Washington DC releases
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over 2 years
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This article aims to walk you through how to configure Quick links in HR agent workspace. You will have similar data brokers for Announcements and My frequently used apps. Please note the steps in...
QuickLinks/Announcement/MyFrequently used apps configurations on Configurable AWS
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almost 3 years
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Talent Development (formerly Employee Growth and Development (EGD)) focuses on delivering a talent experience that helps employees to develop and grow, while also supporting organizations to future...
Talent Development Development Vancouver features and capabilities
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almost 3 years
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This Article will help familiarize you with what Talent Development is offering and guide you to resources on features and capabilities.
The growing skills shortage and employee demand for continu...
Introduction to Talent Development (formerly Employee Growth and Development)
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almost 3 years
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Vancouver marks the general release of our Employee Growth and Development product that helps deliver a single platform, that gives organizations the ability to act on insights rather than instinct...
ServiceNow® HR Service Delivery drives great employee experiences by providing employees with a single place to manage their work. The suite enables HR structure and reporting, offers employees the...
Implementation Readiness Checklist: HR Service Delivery
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almost 3 years
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June 21st 2023:Employee Center Academy : Integrations with Conversational interfaces (with a focus on MS Teams) Q&A
1\. What version of employee center or extra license costs is required on Servi...
June 21, 2023:EC Academy: Integrations with Conversational interfaces (with a focus on MS Teams) Q&A
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about 3 years
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[The Agent Workspace for HR Case Management](https://store.servicenow.com/sn%5Fappstore%5Fstore.do!/store/application/ff837553a1112010db4143775de96b71/2.0.0?referer=%2Fstore%2Fsearch%3Flistingtype%...
Agent Workspace for HR Case Management [HR Configurable agent workspace]
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over 3 years
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1\. What is the licensing requirement that is needed to get Agent Workspace for HR Case Management?
A. Agent workspace comes with HRSD standard, professional and Enterprise.
2\. How do I get th...
Agent Workspace for HR Case Management [HR Configurable agent workspace] FAQ
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over 3 years
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1\. Can role based on location-based communication be targeted? Can I reach out to all managers or employees related to a specific site?
A. Yes, there is an audience targeting capability for the...
EC Academy Session: 21st September 2022: Employee Communication Q&A
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almost 4 years
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Indoor Mapping is available for both San Diego and Tokyo. The native mobile experience has a dependency on Tokyo.The wayfinding and turn by turn feature was added in the native mobile experience (T...
Learn how to use your map by pushing map studio data to Workplace Service Delivery LOSN session Q&A
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almost 4 years
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