ServiceNow News
17 items
I would like to offer a massive THANK YOU to Sammy, Alekhya, Deepika, and Chelsie for presenting their new employee front door experiences on ServiceNow. Rivian and Sprouts both sai...
Rivian & Sprouts Farmers Market - June 2, 2026 SIG Meeting & Recording
New article articles in ServiceNow Community
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3 months
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Let’s say we have field5, which value is determined by field1, field2, field3 and field4\. If any of those field changes, field5 must change as well. In this case, field 1 to 4 needs separate onCha...
How to create Catalog Client Script Includes without using UI Scripts – ServiceNow
ServiceNow Think
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over 5 years
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Best practice to modify reference qualifiers for catalog item variables is to use advanced reference qualifiers on variable level and define the filter via one line of code or to create a complex s...
How to modify Reference Qualifiers with Catalog Client Scripts – ServiceNow
ServiceNow Think
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over 5 years
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This have been working on ServiceNow for years and it still not noticed enough. It works on Service Portal, Platform and Workspaces. You do not need any roles to do this and this can sometimes help...
How to cheat mandatory fields – ServiceNow
ServiceNow Think
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almost 6 years
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It is mandatory to monitor ServiceNow system errors and warnings to ensure your instance has up to date fixes ready before issues a brought over via incidents. However, not all system logs are mean...
Clear system logs from meaningless JAVA exceptions
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about 6 years
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You can open new tab in Agent Workspace in 2 ways: 1) Via component; 2) Via Client Script.
Component does ...
NOW Experience: how to open a New Tab via dispatch
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about 6 years
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Http Effect is currently the single official method to communicate to ServiceNow server via REST API’s using Seismic UI framework.
ServiceNow Components not only can be used for your workspace development, but you can use existing component source code to change or extend functionality beyond provided component parameters, eve...
NOW Experience: How to customize ServiceNow Component source code to build you own Workspaces
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about 6 years
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Since Orlando, there is a new feature for configuring Oauth 2.0\. Now you can choose how you can authenticate with Oauth 2.0: by sending credentials in request body or as a Basic Authorization head...
How to authenticate with refresh token and Bearer Authorization header – ServiceNow Oauth 2.0
Import
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over 6 years
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Most REST API’s are pretty straight forward, however handling binary data in ServiceNow is more complicated.
Import
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over 6 years
servicenowthink.wordpress.com
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One of the common test steps that is not supported via ATF’s is Encryption context.
Encryption context allows only users who are set to specific ‘encryption context’ to be able to view confidentia...
How to test Encryption Context with ServiceNow Automated Test Framework
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over 6 years
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> Note: this guide applies to large and complex scripted transform maps.
Transform maps is an easy and low code tool to move data from external sources into ServiceNow applications. It is in Servi...
How to increase performance of your Transform Maps – ServiceNow
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over 6 years
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System logs do not provide all the useful information about your instance. Slow ACL’s, slow business rules and other issues might be important for your instance health and performance monitoring, h...
How to download and use all node logs to improve instance health
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over 6 years
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It used to be problematic to give limited access to citizen developers (or other BA’s) from other teams. There wasn’t an easy way to limit access to change specific scripts or specific workflows, b...
Grant non admin developers limited application and update set access
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almost 7 years
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Now you can execute UI Actions using OOTB REST API.
> Note: this out of the b...
Call UI actions with REST using ServiceNow OOTB way – UPDATED
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almost 7 years
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One of the biggest complaints ServiceNow receives is that it is running on old technology. It is true that most of ServiceNow is running on Java, Jelly, AngularJS, which comes with poor performance...
How ServiceNow is updating it’s Tech Stack and is using GraphQL
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almost 7 years
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A useful roll back and delete recovery feature was released to ServiceNow. With each script execution you can track all the database changes with possibility to recover everything with Rollback Exe...
How to cancel script, update or plugin rollback when it’s stuck and is breaking ServiceNow
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about 7 years
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