News Jace Pro
News, acquisitions, companies, people, events, and public filings in one searchable place. No vendor press-release fog.
The signal desk
What are you trying to understand?
The latest
I’m a big fan of Gregor Hohpe’s work. I recently read his book _Platform Strategy_, which explores a strategic and systems-thinking approach to building and scaling digital platforms. One of the chapters I particularly enjoyed focuses on assessing platform...
If you’re working in the Technology, Media, and Telecommunications (TMT) space, you’ll notice that many organizations outsource portions of their case management operations—whet...
In CSM, Modelling sold product, install base items, product models, and integrating them into CMDB may be a complicated activity, so what I’m trying to accomplish here is to ref...
I've been dealing with a lot of third-party integration that demands ServiceNow to be ready to accept webhooks whenever an event occurs. The objective of this article is to high...
a simpler, smarter way to integrate third-party systems with ServiceNow using webhooks. In this article, I explore basic design for webhook integration
Are you looking for small but impactful thing you can do to encourage your customer service agents to use the CSM Configurable Workspace? One simple solution is to create a UI...
One of the key design principles in CSM , whether in a B2B or B2C scenario, is that not every customer inquiry requires a case. Some inquiries are simple and can be resolved wit...
I’ve been fortunate to work with ServiceNow customers for the past 11 years. Throughout this period, I’ve seen organisations fall into two camps: – those who use ServiceNow as ...
<P>I will use an imagined situation to demonstrate when and how to use staggered decomposition.</P> <P> </P> <P>Here it is: -</P> <P> </P> <P>I sat with Nadia, a ...
In CSM, Modelling sold product, install base items, product models, and integrating them into CMDB may be a complicated activity, so what I'm trying to accomplish here is to ref...
Service Operations Workspace provides much simpler and intuitive view than the classical UI. as way to encourage users to adopt Service Operations Workspace in their day to day...
Service Operations Workspace provides much simpler and intuitive view than the classical UI. as way to encourage users to adopt Service Operations Workspace in their day to day...
If your core data has several duplicate entries, such as duplicate locations or departments, you might need to adopt IRE. Let's take a look at a typical issue: 'Duplicate Locat...
I’ve been using GlideRecord for the past nine years. The time has come to move on from GlideRecord and experiment with GlideQuery. This post will show you how to run a query usi...
As part of the GRC implementation, organization ABC implements a bunch of control. All of them obviously need to be continuously monitored. The team uses indicators to constantl...
We can learn so many things from software development and architecture principles. In software development, writing clean code is crucial; if you are a software developer, you w...
A few days ago I saw a question on the ServiceNow community about how inheritance works in a script include so I thought to write a short article about that. In Script include ...
ServiceNow introduces Export Events \[isc\_export\_event\]table. The table stores export transactions that are performed by any user. The table gives information about what data...
In this article, we continue exploring ServiceNow platform Security. have a look at part one if you missed it. Every organization wants to ensure that their data is inaccessibl...
In some scenarios, we want to be able to generate on-demand assessments, that can be Service Portal or UI Action or Business rule ServiceNow AssessmentCreation API provides a w...
ServiceNow Antivirus Scanning ServiceNow has built-in antivirus scanner that scans attachment table for viruses and other harmful items. Antivirus scanning moves the file to qu...
Bulk Case creation scheduled job was completely disabled in Rome and has been replaced by Create bulk HR cases script action which is triggered by sn\_hr\_core.process\_bulk\_ca...
