In this article I would like to show you how you can integrate ServiceNowand Pushover. In my case I use it to send push-notification to iOS devices whenever a Incident becomes priority 1 or 2.

Pushover makes it easy to get real-time notifications on your Android, iPhone, iPad, and Desktop (Android Wear and Apple Watch, too!)

With pushover you can create notifications with different priorities. It is also possible to create “emergency” notification which bypass the dnd or focus mode (iOS) and requires an acknowledgement from the recipient

Pushover can send 10.000 messages per month per user free.

1. Go to https://pushover.net and create your account.

2. Create a delivery group (e.g. Operations Team)

3. Save your Group key

1. Install Pushover app on your mobile device and signin

5. Goto Settings and notedown your User-Key

6. Add your User-Key to the delivery group you created before

Creating an application

1. Create an Application

2. Add Application details like name, url and icon

3. Note down your Application API Token

Send a test notification

Select your delivery group and your application to send a test notification

On my iOS device:

Using Pushover API -> API Documentation

You can download importable XML files on my GitHub account -> https://github.com/Ma91Wa/ServiceNow-Pushover

Creating a REST Message

1. In ServiceNow goto: System Web Services -> Outbound -> REST Message

2. Create a New REST Message “Pushover” with endpoint: https://api.pushover.net/1/messages.json

Set a HTTP Header in HTTP Request tab to Content-Type application/json

3. Edit the “Default GET” HTTP Method

4. Rename it to “post” and change HTTP method to “POST”

5. In “HTTP Request” Tab add a json to content

{“token”: “${token}”,“user”: “${user}”,“message”: “${message}”,“title”: “${title}”,“url”: “${url}”,“url_title”: “${url_title}”,“priority”: “${priority}”,“retry”: “${retry}”,“expire”: “${expire}”

}

6. click on “Auto-generate variables”

7. Add test values to the variables

token = YOUR APPLICATION KEY FROM PUSHOVER

user = YOUR GROUP KEY FROM PUSHOVER

8. click on Test

Creating Business Rules

Open System Definition -> Business Rules

You need to create two business rules to trigger push notification on incident table

Create “Incident Priority Pushover (Create)”

Create “Incident Priority Pushover (Update)”

Do not forget to change token, user and url in both scripts

If you are finish you can create some incidents and try to change the priotiy to see what happend

You could also use a Flow instead of a business rule. Business rules could have impact on system performance

Labels:

• Multiple Versions
• Notifications