Introduction to Virtual Agent and natural language understanding (NLU)
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May 26, 2021
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article
Session Code: THS2895
Presenter(s): Hanlin Fang
Company(s): ServiceNow
Abstract: Hear direct from the product management team about how Virtual Agent uses natural language understanding to deliver a seamless, 24x7 self-service experience. You’ll get a look at tools like Virtual Agent Designer and NLU Model Builder that give you the power and flexibility to build any conversation you need.
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https://www.servicenow.com/community/knowledge-blog/introduction-to-virtual-agent-and-natural-language-understanding/ba-p/2330709