How to use custom Journal fields (ServiceNow ToolBox)
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Feb 16, 2022
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article
This video covers the 3 types of Journal field and why the differences matter for your servicenow builds. BONUS: It also showcases how to fix a common visual bug where journal history appears above the journal entry field.
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https://www.servicenow.com/community/developer-blog/how-to-use-custom-journal-fields-servicenow-toolbox/ba-p/2333129