If you are looking to use Virtual Agent on any UI Builder page, then this is one easy option to embed it. There is a component available called “Agent Chat” this is going to be used by the Agent who wants to accept chats.

The Service Portal > Agent chat configuration can be done only for portals and I think we don’t have any option to use it on the UI Builder pages. So this option will be a useful method if you considering having one.

Create a simple button component:

Create a button, give your VA a name and do some stylings if needed.

Create a Modal:

• Simple modal with a header (if needed) and an iFrame

• Configure the label and add the url as-https://instace.service-now.com/$sn-va-web-client-app.do or https://instace.service-now.com/sn\_va\_web\_client\_app\_embed.do

Create an event on the button:

Finally, create an event for the button created, choose open/close dialog and select the model created.

Then if you load the page, clicking the button, VA pops up in a dialog and is fully functional.

Thanks

Murali