[Music] Integrations to external systems are a critical part of every service now workflow many customers are still scripting Integrations because it's always been a core capability of the platform or they have a partner that does it for them so they've always done it this way and because of a perceived high cost of an integration Hub subscription and trans actions scripting is seen as a way to avoid these costs however times have changed with the rise of low code which has simplified and democratized not only app development but also integration development integration Hub is the modern low code way to integrate service now workflows with anything it's how service now integrates our own packaged workflows like itm and CSM let's look at seven ways that integration Hub outperforms Legacy scripted Integrations modern versus Legacy integration Hub comes with over 200 outof the-box spokes for everything else there's action designer and the new spoke generator for rapidly creating custom spokes with no code with Vancouver integration Hub is on its 11th service now Family release and has been ready for prime time for quite some time so while it's new relative to scripted Integrations it's a proven solution that now processes over a billion transactions a month for service now customers total cost of ownership integration total cost of ownership is much more than just shipping the initial release there is also significant maintenance enhancement upgrade and support costs technical debt that adds up over time for example with Integrations to five core systems of Records such as CRM or Erp total cost of ownership of an integration Hub subscription desription is at least 80% less than scripting even with out of the-box spoke customization and high transaction usage centralized governance Administration and security these are critical issues for every Enterprise architecture and integration team with integration Hub these teams can centrally administer and govern all aspects of service now Integrations in one place in one standard framework flow designer the integration Hub connections dashboard enables admins to manage all connections through a single interface action designer has nearly a dozen types of integration action steps that provide a structured framework with templates for creating and testing reusable integration actions flow reporting provides detailed execution Stacks with all data elements for easy troubleshooting related flows show all flows that an action is used in so you can easily track down everywhere an integration action is used integration hub inherits flow designer security capabilities such as role-based access content filtering rules and restricted caller access to prevent unauthorized usage integrationhub usage dashboard provides centralized monitoring and analytics for a complete view of your integration landscape in one place scripted Integrations can result in cost overruns and project delays integration Hub standardized framework minimizes these risks by making development cost and implementation time more predictable scripted Integrations can also introduce support issues when integration developers move on to other roles or leave an organization because they're all built differently with no standard way to troubleshoot integration Hub provides complete transparency into all Integrations for all developers which means no gaps in support integration platform integration Hub provides integration services that accelerate delivery of robust Integrations that solve for a broad range of use cases here are a few examples no need for scripted rest apis with low and no code event driven Integrations Dynamic input simplifies integration with systems with customized or changing schemas retrieve and manipulate data from external systems on demand without having to import or store configure granular retry conditions and strategies with no code data stream actions enable users to process large numbers of records and payloads today's Enterprise has a broad range of system and data integration requirements Beyond web services integration Hub delivers low and no code integration with numerous apis protocols and data formats integration speed it can easily takes 6 months to develop test and deploy to production a scripted integration for for a core system of record like CRM or Erp integration Hub compresses this down to 1 to 2 months even allowing for customization to outof the-box Spokes developer productivity integration Hub actions and spokes are discoverable and reusable in service now Loco tools which increases developer productivity developer accessibility integration Hub is accessible to service now developers of all skill levels it developers and low code admins can build custom Integrations and publish as no code building blocks for reuse by business developers and spoke generator enables any developer to rapidly create a custom spoke with no code with integration Hub you can reduce integration total cost of ownership centralize and strengthen integration governance Administration and security increase developer productivity integrate faster and make Integrations accessible in a governed way to all service now developers if you Outsource Integrations to a partner ask them if they're using integration Hub to learn more check out the blog series on the service now [Music] community oh