this video tells password reset administrators how to configure the process for enrolling users in the password reset application this will help the administrators choose the right type of enrollment for their organization with the service now password reset application users can reset the password for their service now instance their ad password and passwords for thirdparty credential stores in one of the steps for resetting a password users verify their identity by entering a code sent via SMS email or an authentic indicator or by answering security questions enrollment is where the user provides the information for these verification types mobile number email address a scan of an authenticator QR code or security answers each user needs to enroll in password reset this is typically part of the company's onboarding process for new employees as the password reset administrator you'll configure the enrollment process for your company to do this you need to choose which verification types to use for each verification type you'll choose automatic or manual enrollment and if you choose manual you'll also choose an enrollment UI and processor script let's take a look at how to do all this to start the configuration process we'll go to password reset verification types each item in this list is a configuration for a particular type of verification you'll choose one or more types and tailor the configurations for your company authenticator app email code and SMS code are typically more secure than other types for this demo we'll choose authenticator app if we choose automatic enrollment password reset gets the user's enrollment data from the user table like their mobile number or email address the user doesn't have to do anything to enroll if we choose manual the user provides their enrollment data through password reset manual enrollment is typically more secure because the user confirms the data for manual enrollment we also need to choose an enrollment UI and an enrollment processor script password reset comes with a variety of uis and processors here's a UI with three enrollment steps download an authenticator app pair a mobile device and enter an authentication code we'll use the supplied processor and UI for Google Authenticator one last thing to configure is the enrollment check script this script checks the user's enrollment status each time they use password reset we'll use the supplied script for Google Authenticator and finally we save our configuration now our users can enroll to log into password reset with Google authenticator for more information see our product documentation or knowledge base or ask a question in the service now community