Wikipedia describes identity and access management (IAM or IdAM, also known simply as Identity management) as a framework of policies and technologies to ensure that the right users (that are part of the ecosystem connected to or within an enterprise) have the appropriate access to technology resources.

IAM Challenges

Many organizations typically begin their identity management using readily available tools such as spreadsheets and email. Over time, this approach evolves into a more mature system where individual departments purchase specific solutions to address their unique challenges. However, these solutions often lack a comprehensive, enterprise-wide strategy.

While these department-specific processes may function well on their own, they often require significant manual effort, including the use of email, spreadsheets, or even expensive external consultants, to integrate into end-to-end value streams. Moreover, Identity and Access Management (IAM) risk data is frequently isolated, necessitating manual processing to integrate and contextualize it within the broader business impact.

Today, many organizations are shifting towards a strategic, integrated approach that considers the entire organization. Instead of asking, “What’s best for a specific department?” they are now asking, “What’s best for the entire organization in terms of serving the business?”.

Cyber Risk Control Tower

ServiceNow offers a comprehensive platform that brings together all components of Identity and Access Management (IAM). This integration simplifies processes, reduces complexity, and bolsters security. With ServiceNow’s workflow capabilities, organizations can automate various IAM processes. This includes everything from user onboarding, managing ongoing access requests and approvals throughout the user’s access journey, to user offboarding, all while preserving essential audit records.

Furthermore, ServiceNow’s Common Service Data Model (CSDM) enables organizations to keep track of entitlements for customers, employees, and vendors. This visibility facilitates the governance of access controls and compliance with automated user certifications, thereby minimizing unauthorized access.

For more information, don’t hesitate to contact your ServiceNow Account Advisor.