this video shows how Workforce optimization helps managers review their team's skills to make sure their skill profile is up to date ingred Menard is a service desk manager and a coach for her team let's follow her and one of her agents through a skill review ingred is logged into manager workspace in the coaching module skills tab she initiates a skill [Music] review she enters a title for the skill review request and selects a due date for the review ingred can request a skill review for everyone she manages or for specific team members or groups she chooses to send a request to Alberta specifies whether the review is for existing skills or for adding new ones and submits the request now let's see Alberta's experience in service operations workspace she goes to lists finds her pending reviews and opens Ingrid's request Alberta reviews her skill levels and updates two of them she could also add a new skill and add attachments to support her changes finally she submits the Chang for review to view Alberta's review in manager workspace ingred goes to the assessments tab finds her pending reviews and opens Alberta's review here are Alberta's changes ingred could accept or reject individual changes but she agrees with both changes and approves them this updates Alberta's skill levels in the skill Matrix that's how ingred can use the skill review feature to keep her team skills up to dat for more information see our product documentation or knowledge base or ask a question in the service now community