let's see how to create assign and publish an assessment assessments are an efficient way to evaluate projects or rate customers experiences in this example we'll show how Adam an assessment administrator creates and sends assessments to callers who reported technical issues this will help evaluate the type of incidents callers raise in the quality of assistance provided by the it support team first we'll navigate to metric definition then select types all the created assessments are listed here Adam wants to create a new assessment so he clicks new here he can specify the assessment details the scale factor is the scale value for all assessment results so Adam enters [Music] 100 next you speci specifies the conditions the accessible record should meet the decision Matrix and assessors the available assessors will be those that were specified under the conditions [Music] tab Adam saves the assessment and generates an accessible record this record is created for each unique caller in the user field and must be generated each time the condition is updated the new assessment is created now Adam needs to create metric categories so that he can add questions to the assessment he opens the new assessment and on the metric categories tab clicks new next Adam adds the name and specifies the table and filter conditions he submits the metric category associating the accessible records to it now he needs to add the three questions to the assessment on the assessment metrics tab he clicks new Adam enters the name of the metric [Music] category the weight represents the importance of a specific category relative to other categories the default value is 10 so he'll opt for that value on the general tab he enters the question he submits the first question and repeats the same steps for the next two questions with all the questions completed Adam can publish the assessment and assign it to the targeted users their Adam can select one of two assessment Types on demand or schedule on demand assessments contain questions from all categories Associated to any accessible records for the metric type scheduled assessments identify users who have specific knowledge of the records being evaluated and automatically send out assessments to them at scheduled intervals he wants this assessment to be sent to callers after they have raised an incident so the best choice is an OnDemand assessment he clicks assigned to assessors the assessment has been sent to the callers and the responses can help Adam determine ways to improve the service provided by the it support team to get more help select the help center icon to review the available resources [Music] for more information see our product documentation or knowledge base or ask a question in the service now [Music] community