if you or a customer have ever faced an issue where you click a link and don't see the expected results in service portal service portal may require a configuration that will allow for correct redirection follow these steps to begin the process first ensure that the instance of service now has the correct script within the system properties navigate to the all menu in the filter area of the drop- down enter cycore properties. list select the entered key on the keyboard the instance displays the system's properties screen in the name field which is located in the upper left of this screen enter glide. entry. first. page. script select the enter key this will verify if the instance has the correct script available in the event that the script is not available in the instance the user will have to create the script to create the script follow these steps select the new button located in the upper right right of the screen the instance displays the system property new record screen enter glide. entry. first. page. script in the name field please note the type field must be string in the value field enter the following string new SP entry Page open parenthesis close parenthesis doget first page URL open parenthesis close parenthesis select the submit button the script will appear in the list on the system system properties page from here return to the all menu enter script includes in the filter field in the extended menu navigate to activity subscriptions navigate to system definition in the submenu select the script includes link the system displays the script includes page enter e p entry page in the text box beside the name field select the enter key on the keyboard the system displays the requested script in a hyperlink list select the name the system allows the user to access the script at the base system code level once the base system code is visible the user should locate line 69 and line 70 once these lines of code have been located the user will need to refer to knowledge based article KB 0746 73 entitled how to configure redirection for service portal the user will locate the portion of the document with the heading procedure enter the line of code listed in the second instruction in the procedure heading which you can see on the screen now customers can change the background color or back background image of their landing page through service portal follow these steps to do either of these tasks navigate to the all menu enter service portal in the filter field of the search [Music] dropdown locate service portal configuration from the submenu and click the link the system displays the service portal page select the designer button the system displays the designer welcome screen enter service portal in the search Field located in the upper right of the screen the system will display all options that include the phrase service portal to narrow this search enter the word Landing in the search field select service portal Landing the service portal design page is now displayed the user can make changes to specific areas of the displayed page these areas are called containers to select a container the user will need to guide their Mouse to the outer corners of the displayed screen as demonstrated here once a container has been properly selected the container will become highlighted to make changes to the selected container select the edit icon which is an image of a pencil located in the far upper right area of the screen the container dialogue box will appear the background color field provides a drop down that users can access to select the desired color or users can enter the desired color if they know the hex code number just below the color Chooser is the background image button to change the background image select the upload and image button locate a desired image stored on your system when satisfied with either the background color or background image select the save button the designer page will display the user's Choice another way that users can configure their landing page through service portal is by adding a language picker follow these steps to add this functionality navigate to the all men menu enter service portal in the filter portion of the dropdown select service portal configuration from the submenu select widget editor from the service portal page on the widget editor page enter languages switch in the select a widget dropdown the system displays the base code for the widget add the widget return to the service portal main page select designer the system displays the welcome to service portal designer page enter the necessary string of text to allow the system to locate the service portal landing page note by default the only portal page that has a language picker is the landing page on the service portal designer page locate the widget list on the left side of the interface locate language switch drag and drop the widget in a desired location on the landing [Music] page when satisfied with the location of the widget save your work publish the page the language picker will appear in the selected [Music] location