through the integration of service now in Microsoft our products play a pivotal role in accelerating our customers digital transformation enhancing their overall experience and Expediting issue resolution great employee experiences and efficient processes are mission critical to every organization better experiences and more efficiency Mission critical because the proliferation of applications has created these problems 9% of the time is lost reorienting after visiting a new application 20% of time is lost searching for information to complete a task or workflow 43% of employees miss important information because they have too many applications open let's look at a quick demo why integrate service now with Microsoft teams engage employees enable self-service access to 24/7 support easily follow up on requests impower agents deflect incidents resolve cases and issues faster get Services up by bringing stakeholders together using teams organization can collaborate and quickly resolve a major incident from any location and on any device Joe uses virtual agent on teams to report a major incident and requests to speak to a live agent let's see the integration in action Beth from service desk connects with Joe using service operation workspace through the conversation she quickly learns the urgency of the incident and escalates to David who is a major incident Manager David joins the conversation and sees the chat history and the incident reported on service operation workspace David promotes the incident as a major incident major incident has a new workbench that allows creating chat sessions and a war room using Microsoft teams conference David invites Dwight who's a field technician to the team's call David didn't have to look for a technician or their contact information the major instant workbench provides relevant information to launch a bridge call easily and quickly Dwight gets a team call on his phone and joins the meeting David and Dwight hop on a call to collaborate and resolve the major incident from any location and on any device service now integration with Microsoft teams drives efficiency through experience as you just saw integrating virtual agent and service operations workspace with teams resolved the incident faster and delivered a better experience for everyone involved through the integration of service now in Microsoft our products play a pivotal role in accelerating our customers digital transformation enhancing their overall experience and Expediting issue resolution