[Music] hello there my name is Jake lven and I'm a solution consultant here at service now focusing on itam or it asset management and I'm excited to demonstrate today how we can put generative AI to work for hardware and software requests using now assist this presentation may contain forward-looking statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this presentation all right so where we've landed is the employee Center Pro right now I'm impersonating the role of storm he's your average employee he's not too tech-savvy but needs some new software in order to do his job additionally he was using his computer that's a little over a year old and notic is that his screen was acting up so he also needs to request a new workstation as well we are going to walk through that journey together while the employee Center acts as at centralized hub for anything storm could or would ever need to do his job today he directs his Focus towards now assist through generative AI now assist is going to take Storm's inputs intelligently assess the situation at hand and learn to adapt to Storm's needs he's greeted with the following message hi storm I'm an AI powered virtual agent and can answer questions fulfill requests and generally point you in the right direction I am still learning so I might make some mistakes so be sure to check my answers for accuracy how can I help I need to order a new replacement laptop now assist is going to evaluate Storm's input here and offer a suggestion that makes the most sense given the context using that natural language understanding and improving result along way what now assist has now done is that is identified a catalog item for a replacement laptop and the best way to do that is here in the chat so let's get started now assist is asking is Storm a part of the Amia region AMS apj or is he a remote employee storm is a remote employee and he enters that and based on that input now assist has prefilled this chat message here with a summary of his issue is your current laptop in a working condition it says yes that is pre-filled but we have the ability to change that we'll be doing that shortly and it asks him again what region are you part of he's remote and because he's a remote employee this laptop will be delivered to his home address and that has been pre-filled already so we're going to make some changes before we submit this we're going to specify specifically that my laptop is not in a working condition so with that input now assist is going to take that and update the summary to reflect that no this current laptop is in fact not in a working condition all else is still the same and looks good so we're good to submit and it's asking if if I wanted to add any attachments so if I had any PDFs or any other files or images like say a picture of my broken monitor screen I could attach that as well uh no not for today great now what now assist has done is it has created a requested item record and is now sitting on the desk of whoever it is that will be fulfilling Storm's request for a new laptop we're not done just yet uh as storm in order do my job I need some software and similarly with that Hardware it's also going to evaluate this message and populate answer that makes the most sense in this case install software catalog item and again we're going to get started in the chat asking now do you have the software media discs no I do not have the floppy discs on hand so I enter that and similar to before again it's created a summary of what I have said what software do you need installed I need software so we're going to need to make that change and reflect what software it is that I do need so that the person that's going to fulfill this request has all the information that they need and no I do not have those software media discs so let's make some changes as a marketing analyst storm needs access to mic Microsoft Project and Microsoft Access and nope still don't have those floppy discs great and what now assist is done is it summarized again my chat inputs uh I need Microsoft Project Microsoft Access and no still don't have those diss so we're good to submit and just like before if I wanted to add any attachments be it PDFs or approval messages or emails I could have those as well uh but we are going to submit that as is right so now that now assist has created requested item records for both the hardware and software storm needs he's able to close the window and continue his day-to-day as a marketing analyst all right so we've just witnessed how storm was able to harness the power of the platform through the Gen AI built now assist again he was able to make use of this intelligent virtual assistant and didn't have to email or call the IT Help Desk effectively saving valuable time resources and efforts by enabling that self-service for employees we're going to change gears here ever so slightly we've shifted from the day in the life of your average employee storm to the hat and perspective of an asset manager we are now impersonating the role of Casey Martin She's an asset manager at Storm's organization she's responsible for overseeing how her Enterprise manages and Provisions Hardware software cloud and Enterprise assets she's responsible for quite a bit but luckily the now platform simplifies her Asset Management Journey for her her tying into that itam component again that's it Asset Management where we've landed is the hardware asset workspace specifically the procurement tab this is one place where Casey can review the requests that wind up on her desk like storms and here it is let's open it so this is the greater request that storm submitted via now assist this is where depending on the configured approval workflow for this item Casey can approve or reject this request for the sake of the demonstration today I've gone ahead already and approved this request upon the approval of this request a catalog task was automatically created for the requested items from here we have one service catalog task that was automat automatically created as well for Casey to Source the requested items from this catalog task Casey is able to reassign this task to other team members assign different configuration items list a greater priority or add any internal working notes but for now she's going to go ahead and Source this request now we have our sourcing page that specifically highlights how many items need to be sourced as a part of this greater request one item for each in this case for software we have visibility into the available rights that are ready to be allocated for this user or this device or if there are no rights available we have the ability to purchase more from that vendor if Casey selects allocate or purchase in this case the appropriate workflows for either allocate or create a purchase order will kick off based on her decision for the Apple MacBook or for other physical Hardware Casey is able to track her available stock that she has on hand that is is ready to be deployed it would appear that there are zero in local stock so luckily she has some options that she can take she is able to transfer her stock between her varying warehouses or stock rooms maybe she can be strategic with her transfer order here and maybe move more than just one of those MacBooks ultimately she's able to plan accordingly from that higher level similarly she can also purchase additional Hardware from that vendor no matter what decision Casey makes to Source this MacBook whichever option she selects consume transfer or purchase the appropriate workflow will initiate and execute seeing to it that storm gets the workstation and software that he needs to best do his job and help his organization grow in closing generative AI is here to stay it's already baked Into the Now platform it's ready to go enhancements to the platform and itam come out every year as part of our two annual releases generative Ai and now assist can help you along your asset management Journey my name is Jake lvin if you should have any further questions about any of our itam Solutions ham Sam e or Cloud cost management please visit any of those websites above or contact your account team thank you again for your time and have a great rest of your day [Music]