[Music] hello everyone I'm John Lim and we're back again with Enterprise agility podcast today we're diving into a new series and I think it'll really be an eye opener for many of our listeners Mr Andy Jordan who we got queued up today I am absolutely thrilled today to be joined by not one but two service now experts I'm being rejoined by nusa Sharie and I'm also being joined by Adam Smith K and today we're going to be talking about optimizing technology spend and mitigating risk it's probably not going to be too much of a shock to you if I say that we're going through periods of unprecedented disruption right now and I know you've been hearing that for the last four years but it's not any less true now than it was at the beginning of 2020 we're going through periods of so much uncertainty organizations are having to be really careful about how they spend their money where they commit funds what kind of discretionary Investments they pursue but at the same time we're living in such a competitive environment that we still need to pursue Innovation and Technology continues to advance the advances in AI in particular in the last year or so have been absolutely amazing and organizations have to keep up with that so every single dollar has to generate the right kind of return and that's kind of difficult if you're spending a lot of money trying to manage technology and trying to deal with technology risks we've all heard about redundant systems or isolated applications or that Terror of Shadow it but who actually has to own this how do organizations get a handle on this and and make someone accountable it's easy to say well it's its's problem but what does that really mean well that's why Adam and ner are here so Adam I'm going to throw it to you first Adam what do that really mean well thanks Andy and it's a pleasure to be here with you um I would say as as we get into this n and I did a little research as we were kind of looking down uh this route of optimizing technology spend and mitigating risk and as we did that we went into our own ranks and talked to Enterprise Architects and to Asset Management people um that are actually in it here at service now and trying to find out where some of the gaps were for them and we did we came across a few you would think that with our Solutions there would be no gaps whatsoever and everything would be running perfectly um not true every organization has gaps and so when we look at um who are these people reporting to and who are they we're looking at uh you know I had heard that Enterprise Architects often report up through the CTO and that uh I knew for sure because I've been in asset management at plenty that that they report up to through the CIO but at times s we were finding that they report up into the same group and what happens is it it befuddles me I guess I could say why they're not so organized together if they're reporting up through the same structure and and I can understand if they were reporting into different SE level um leaders that it be a little bit harder anyway we found that there were plenty of gaps and there were plenty of things that we could talk about and and create a solution that would would actually help uh with the collaboration with the data with the visibility and all of those things so I don't know newa what were were what did You observe when we went through that process um hi everyone thank you Andy for bringing us again uh together and uh yes um same thing as Adam what we discovered is that um cios mostly um in in organizations that we talk to have both asset management team and entreprise Architects team and they hold the budget they hold uh they need to bring down the cost for technology and of course risk mitigating risk goes hand inand with reducing costs and um but as Adam mentioned there are gaps Enterprise Asset Management teams their job is to reduce cost Enterprise Architects teams their job is to match technology needs of the organization and making sure that the technology that they are proposing are meeting those at the same time they need to make sure that they reduce redundancies they make sure that um all the reference all the standards that they set are met across the um across that organization so there is no non-compliant um software Hardware business application so there is a lot of overlap or I would say um comment challenges for both teams but at the same time there are overlaps and there is a big need for these two teams to work together making sure that they can put a smile on their CIO so well look at that Nua wants to put smile on the face of the CIO Adams just befuddled so we need to address this situation um we know organizations need to invest in technology in order to support the current and emerging business capabilities but we also need know that they've got to control that spend and make sure that every dollar is going where it's needed so if service now is struggling with it I can imagine that that those of you that are listening to this that are working for organizations not called service now really must find this a struggle and in the next episode we're going to talk a little bit about what some of those problems are and and obviously sort of some of the challenges that need to be overcome if we are going to optimize how we invest those dollars and mitigate the the various forms of risk that the organization is exposed to so join us again real [Music] soon