[Music] hey everyone it's Justin thank you for watching and or listening to the podcast and welcome to my house it's time for another service now store highlights episode that's SSH version 0209 2024 and we've got a light one here for you you can see actually before we get started on this episode let me give you a sneak peek into what I'm working on for the February 1st service now store release it was massive massive and it's still being I'm still reviewing everything and so let's just take a peek at it real quick there were in that one um actually I don't see my application total let's go back here 813 new or updated applications on February 1st and you can see the breakdown here in the middle of the screen um I won't read out cuz all this is going to change but I have 410 applications left to review that means I've gone through over 403 of them um new releases highlights compatibility updates minor updates and fixes so that's coming out keep a lookout on my channel for that but in the meantime everything that got released after February 1st and since our last episode which was uh February 2nd 2024 o202 2024 um there are 58 new or updated applications in the service now store and the breakdown is right here on the screen we've got in this episode eight compatibility updates four fixes 16 highlights 17 minor updates 10 new releases and three release notes fails so let's jump into this episode let's take a look at those compatibility updates first you can see we've got eight of them I'm just going to read them off the screen here bright finin Cloud bright finin fixed Telecom management bright finin Foundation bright finin mobile edile Arc base tables high- five premium office templator and service graph connector for extra hop reveal parenthesis X all had updates to Utah Vancouver um and I don't think any of them well yeah none of these were Washington DC just yet now service now it's done a bunch of Washington DC compatibility updates but most of these are third parties and we're kind of getting to Utah or Vancouver I think the um uh one of these I can't remember which I don't want to call somebody out for it wasn't but like it was like um San Diego was the last thing they had certified so it was pretty big jump but that's the compatibility updates there were also four fixes we've got calendar component from ton disco intersight Incident Management integration Morpheus catalog and process X all had uh just minor fixes in them with regards to minor updates we've got a little bit longer of a list here Cisco plss or partner life cycle Services support cmmc nist 800 171 vendor compliance assessment computer center service desk integration cyber Reef form component from Tenon or Tenon sorry I'm just realizing I'm saying it wrong license analyzer list component from Tenon mobile SDK libraries from Android and iOS my assets validation notifications component from Tenon own recover connect and I'm scrolling down for the last little bit here pager Duty for customer service management postmaster email routing rology regulatory intelligence Sprint planning component from Tenon and sunburn D Sunbird not sunburn Sunbird DC track DCI connector all had minor updates to their applications in the service now store since our last episode uh release notes fails are the last category to just kind of run through here barcodes true view cmn cmmc accelerator and service graph connector for OT base a release notes fail is the version number incremented or changed for the application but there were no release notes or relevant release notes that can tell us what changed and so for the purpose of review and sharing with you it is a fail because I can't tell you what the heck changed about it so that brings us to our exciting new releases we'll just start right on these audit up is the First new release in this episode real time user activity monitoring in service now key features for this application monitor tables and Fields changes via remote update sets update sets deleted records plugins installed and XML Imports that's a lot of monitoring going on we have a video and some some screenshots let's take a look at the screenshot first is the application menu for audit up showing uh their guided setup is what's highlighted next screenshot is their guided setup which is what was highlighted now we have a screenshot of a audit up config of what to Monitor and there's the delet of Records install plugins tables update sets XML Imports uh next one is the configuration record for what to monitor um it's got some options around they active or not what the table name is and whether it include remote update sets via the update sets next one is an event form so showing that there's a new event and it has a life cycle of being in progress or closed and then there's a dashboard for audit up showing some kpis or single scores on the dashboard and then there's some properties a property screenshot showing all the configuration options for the audit Up application and lastly is the Support options for um the audit up team at support at Dev DHD docomo to a video so I won't play another one um but that is what's new from the team at Dev HG Germany gmbh uh next up on our list of new releases bright pattern and I didn't memorize the whole thing bright pattern Omni Channel Communications for itsm communication and automation plugin for itsm platforms integrating service now with the bright pattern Cloud contact center let's scroll down here for key features oh I've got a like a huge list of key features I'm not going to read all of this so I'll try to summarize here meet your customer on any channel automate more self-service tasks streamline agent work usage identify and protect users with built-in contact recognition resolve device issues directly and quickly with Native remote assist eliminate password reset headaches for Microsoft Azure directory users and leverage comprehensive contact center features including service queuing agent routing performance metrics and qm supervisor monitoring and interaction reporting wow that's a lot of good good uh key features so people understand what this is now I'm pulling up the screenshots for this application and we've got the service operations workspace which looks kind of funny to me it doesn't look like the one I'm used to seeing it looks like a older version of maybe it's a themed version of the service operations workspace because uh I thought the old ones were gone but it's showing a record of an incident and then on the right hand side is like a popup or model of what looks like to be the contact center functionality or stuff like so we got a information and a chat message and voicemails going back and forth actually would to be specific interactions calls messages records and resolution in that little popup there oops I went too fast um and then okay so it zooms into that popup I was just trying to describe and has little uh annotations showing the different sections of the popup so that's a very interesting screenshot you should definitely take a look if you're interested in that and then the next one is showing the built-in knowledge base into that same popup model so accessing knowledge articles directly from there then there's showing support in the classic UI so outside of a workspace same popup uh looks the same uh yeah looks exactly the same so that is in the classic UI and then control for multiple records um and I don't know what quite that that means but uh they're showing a screenshot of the different records or Associated records with that particular incident and then the service operations workspace ready um so the pop-up modal has like a phone fing um graphic there so it's ready right you're available you're ready you can take a call and let's see and then we're back to that workspace view for this new application from the team at bright pattern Incorporated and let's see next up csdms code is our next new application update and manage your cmdb from your git repos uh key features here Dynamic branch and file name filtering to only process relevant yo files configurable yo schema to csdm entities in the cmdb including relationships with predefined templates and event register based feedback mechanism for success/failure of processing results they've got screenshots as well first up is going to be a csdms code entity mapping list so we've got the yl entity for example of business applications mapping to the business application or CM dbci business app table in service now uh so just showing that list of you then there is the entity mapping record for the for a micr service is this one example um so there's field mappings and child mappings on that one then there's an example of a yo file um showing all the different uh business applications and microservice that we just in the previous screenshots next is the CI relationships or a diagram view of CIS and how they're related to each other and then we're back to the entity entity mapping list for this new app from the team at rdev doio all right next up on the list here we have IBM skills Foundation revolutionized talent management through comprehensive skills taxonomy and a developmental platform key features on the functional side there's 2400 plus skills aligned to 3700 plus predefined job templates across 16 Industries skill specific statements to measure proficiency interview questions coaching tips and learning tags to support that on the technical side survey feature to gather subject matter expert or SME feedback on job skill and proficiency alignments sidebyside compar view to collaborate skills calibrate not collaborate skills and proficiency levels across related job roles and apis to share taxonomy with other HCM applications uh no screenshots on this one but that is what's new from the team at IBM Consulting Global next up from new rocket is new rocket retail communication and task management streamline retail operations cut cost and Boost service quality key features on the functional side again decentralized content task management targeted communication and tasking multi-level reporting on the technical side content management system ad hoc audience creation and engaging user experience no screenshots for that one so that's what's new for the team at new rocket LLC next up is Obsidian security integration manage posture and mitigate threats across your SAS applications key features for this application identification of potentially compromised accounts identification of application misconfigurations enablement of compliance auditing reports and incident response and threat hunting they've got screenshots first one here is going to be of guided setup for this new application uh obsidian security alerts then there's a screenshot of the schedules and in there that list view is an integration Health Scan and then back to uh guided setup of the integration account I guess yeah so there's two screenshots I got it set up in one screenshot of the schedule and that's what's new for the teamate obsidian security next up on the new releases it's going to be secure Works tus sir sync integration secure secure Works tus combines security analytics and human intelligence to deliver Superior detection and unmatched response key features create tickets for new security investigations and keep them up to date with bidirectional synchronization easily click through to service now tickets from tagis xdr investigations configure update settings and field value mapping from the TUS platform synchronize comments with work notes so that users in both systems can collaborate effectively and maintain ticket and investigation hygiene by keeping closure State and priorities in sync they have screenshots let's move past that video first up is a screenshot of looks like Tas uh I don't think this is service now so it's a crypto mining infection investigation in TAS then we have a screenshot of service now transform histories list next is a the video that I'm not not going to show you a video but yeah so just two screenshots and a video and that's the new app from secure Works Incorporated next up is going to be tier 44 8qs extend Hardware Asset Management with a graphical rack view for easy auditing key features visible rack audit content directly with or no visualize not visible visualize rack audit content directly with surfice Now using the tier 44 em8 client side rendering engine and accompanying experience it augments Hardware asset Management's asset audit functionality you can quickly complete an audit using the tier 44 quick scan UI Experience Unlimited visualization so no limit on the number of users or rack audits it's free to download and use and if you'd like a demo of the application and please contact TI 44 um this is interesting free to download and use I I hadn't seen that before I wonder if that means we can put it in our PD that would be cool um I don't see anything around that but uh we have to request the app so I doubt we could put it our pdis but it does say free and that's what's new in the team at tier 44 Technologies Incorporated second to last one on our list of new releases VR integration add-on for OT base and the description says vulnerability response not a great description just saying um key Fe this is probably like the weakest this I can read all of it the summary is provides vulnerability response for OT based data to be used in conjunction with the ot-based service gra connector key features provides vulnerability response data for the OT based service grass connector integration um that's it uh we've got a screenshot we've got a picture that they're certified by service now got a picture or screenshot of looks like a workspace showing OT vulnerabilities like a landing page in a workspace uh then I've got a screenshot of the watch topics that should be in the vulnerability remediation workspace or management workspace um discovered items a list view of discovered items a video with a nice man talking about vulnerability man manager workspace and back to our Graphics showing that they are certified so that's what's new from the team at lner Incorporated next and last on our list is x.now it can use on premises safe and secure generative Ai and nlu to enhance the customer and employee experience with improved data consistency and automating manual tasks key features seamless integration data security and flexibility tailored training cross Department enablement effortless knowledge building enhance productivity scalability and Empower your team now for those of you are listening there's a bunch of other text on the screen for each of those key features I just read like the little bold part uh so if you're interested in this uh application you might want to go read the rest of those key features um we do got one screenshot we do have one screenshot not got one screenshot and it is showing um the use cases and uh the kind of flow of of taking a a requester and working on the request and incorporating knowledge and um the workflow engine and service desk agent so um definitely interesting um more AI stuff in the store and uh great that's what's new from the team at tcloud Consulting ptyltd all right and that's the list of our new releases which brings us to our highlights we've got 16 highlights to power through here let's get started the first one is going to be alio eternity incident integration updated version 3.0.0 It's Now supported as part of the incident view in the service operations workspace configure the app to include eternity data and capabilities in the classic incident view or the service operations Works incident view workspace incident view or both additional handness improvements in this release it's now possible to display eternity tabs for a device other than the most recent one used by the user when buyed by user it's now possible to choose the attribute of the inet computer field in service now by which you want to match eternity device to get its data when binded by computer um and uh yeah that's the new stuff for the alivio aternity incident integration next application in our highlights is APO application total cost of ownership or TCO updated version 1.0.3 and it's an enhanced version of the original application it removes the previous dependency on any old itfm or it financial management plugins and sources apo's business application TC into the new APM tcco framework APM being application portfolio management a product by service now um it's a set of tables indicator scoring and new dashboards next up on our list is going to be Aqua security platform integration with vulnerability response for containers updated version 1.1.3 and in this version they've added support for on Prem Aqua instance using mids server also support for on Prem Aqua instance credential configuration and they fixed something about the container count next up is going to be I didn't look at the name again book and pay uh updated version 4.6.2 and in this version there's changes to the trust portal bug fixes and refinements to the booking page next up is going to be cheex Mark CX sat cxs vulnerability integration updated version 1.0.9 this version will bring up loc details of scan from cxs and map it to static scan size column of scan summary table of service now this version will bring up all the vulnerability from the cxs including duplicate similarity ID and we'll also update the source avit ID of existing avit in snow uh service now to combination of similarity ID plus hash of path node line column file name I feel like an engineer or developer wrote those release notes but they're not empty and they have something to tell us that this is a major release and something's changed so thank you for the team at checkmarks LTD next up is also from cheex marks it's the one vulnerability integration updated 1 1.0.18 in this version the project tags information from cx1 has been added in the source APM ID of app release table of service now vulnerabilities with critical severity will also be imported if it will appear in cx1 and plug-in will skip the deleted scan ID and will not fail uh next up is Doc integrator doc integrator was updated to version 28.67 and this what's new Doc integrator administrators can configure doc integrator to usec create SharePoint folders to store files uploaded from the doc integrator widget what's updated is you can download all files in the doc integrator widget instead of the files on the displayed page improved file upload user interface list view enhancements including configure a default zip file name for file downloads additional validation for SharePoint folder structure and default zip file name configurations disable a/ enable search features and there's transaction logging for SharePoint cloud and on premises instances what's fixed is some SharePoint on premise configurations users have experienced file Corruptions when downloading files and that issue has been resolved next up on the list is going to be flexera 1 flexera 1 was updated version 1.2.1 and in this one they let's see uh new flex era one app for it visibility Flex era One dashboard in service now um app supports a new flexera dashboard including two dashboards for flexera hardware and software the new dashboards focus on your inventory data and ways that alert you to risk and highlight Trends in your hardware and software assets they also provide you with quick short cuts to pre-filtered views of your hardware and software related tables when you want to dig deeper into the data shown in the dashboards there's improvements to views and menus um you might need most right at your fingertips with this release they've improved the default form View so that the information need most appears in the first columns while the columns themselves are ordered into natural groupings First Column show the fields that are most relevant to the data mapped and service now on Flex A's import tables it also supports the service now Vancouver release so another compatibility update from the team at flexera software Incorporated next up job R was updated to version 3.2.0 and in this version they support the rubric CDM version six and above pre-calculated job duration and GB transferred to assist with anomaly detection new graph to show the top 10 servers by job duration and GB transferred does that mean gigabytes uh gigabytes transferred dashboard alert if connectivity to backup server is lost other changes various bug fixes and performance improvements in that release next up is the plug-in for big ID data exchange app 1.2 uh 1.2 adds the following enhancements support for Amazon S3 or S3 V2 amazoned shift Amazon Dynamo DB data types business owner field sync the owned by field value is synchronized to populate the business owner field in the big ID platform during the import process from service now to Big ID synchronize data cataloges functionality from Big ID to service now and then implemented a feature to synchronize selected data sources to and from Big ID through Import and Export processes next up is going to be powerbi connector was updated to version 1.6.2 and in this version alternative authentic ation method via JWT uiux improvements and some minor bug fixes uh next is going to be the service graph connector for bionic was updated version 1.0.7 added integration settings page to the guided setup and added API filter system property to allow customized query to be used with the bionic API to filter which Services you want to import into service now next up service graph connector for crowd strike updated to version 2.0 0.0 and they've added support for application detail unmanaged managed and iot assets and they've added support for multiple profiles with unique timestamps and filtering options uh next is the Tenon marketing work management application updated to version 3.1.0 in this version they've updated notifications to allow for app mentions updated forms to include a record Watcher and updated list to enable inline and bulk editing next is going to be Vivid charts Vivid charts was updated to version number 1.6.0 and in this version some platform improvements default settings for chart Style options were updated for better initial experience a trend table now allows for the columns and rows to be swapped the heat map chart type now allows for additional coloring and a new admin dashboard was added for monitoring the consumption of monthly reports on the report type on the new chart types there's a Chevron flowchart and a trend score and there's a bunch of fixes they've improved the way regression trend line lines are drawn so they respect the top and bottom axis summary conditions are properly saved when editing setup even if all steps are not reviewed Dynamic filter search bars appropriately respect filter conditions used to build the filter the stage field on the demand table is now available with a condition Builder single project Gant chart Now updates appropriately based on the conditions and chart options selected report generator filter options get updated when a refresh action is made on the views data Firefox specific issue where no back arrow is present in the viewer is fixed and on the ryac list chart risk Now display type when it is one of the selected maap Fields love love love the release notes even for a minor release from the Vivid Vivid charts team great great job on the release notes last on our list of highlights is going to be whiz integration for configuration compliance updated version 2.2.0 they're calling it a minor version and includes feature enhancements such as adding more filtering options to the integration of whiz using whiz issues fetching into the integration of cloud configuration finding a project column in the discovered items table is added to which the associated projects from whiz will be mapped a new application logo and unmatch configuration item bug fix and that is our highlights everyone we have gone through the entire episode you have just seen or listen to 10 new releases 16 highlights eight compatibility updates 17 minor updates four fixes and three release notes fails and also another reminder don't forget to stay tuned for that February 1st story release that has over 800 new or updated applications from service now but I got this episode out in the meantime while I'm still processing that I hope you found this video or podcast helpful if you did please like Please Subscribe or share it with somebody who you think might be interested in what's new or what got updated in the service now store and until next time don't forget to always be learning