the discovery app fails to launch let's troubleshoot why before calling the service now help desk there are some steps you can take to find the error code or codes the discovery app is encountering during the startup process there are two common categories of errors that occur when using the discovery app they are credentials and configuration let's first explore a typical credentials error from any place within service now select the all menu in the filter field enter Discovery uncore credentials. list and press the enter key on your keyboard the credentials page appears in this scenario you are using Windows and are troubleshooting a Windows credentials issue let's filter the list by credential type Windows four Windows credentials records appear here the one being used is the one with the username admin so click the link in the name column to open that record the record is open now it's time to test the credential select the test credential link the test credential dialogue box appears with the target IP port and mid server information select the U button to perform the test the test returned an error saying it could not find the mid server in this case we'd have to enable debugging and check the mid server logs to troubleshoot further now let's look at how to navigate to see configuration issues again from the all menu enter the term Discovery scroll down to the Discovery submenu and select the home [Music] link [Music] now on the Discovery homepage we see there are eight errors present let's look at them click the view errors button on the errors page there are five errors in the configuration category two errors in the network category and one in the internal category let's look at the errors in the configuration category I'll click the configuration card now on the configuration page I see there are errors in three different patterns I can select each card and review the automation error messages to see if there is something here that will help me Resolve my issue we hope this video helps you troubleshoot issues launching the discovery app thanks for watching