Hello Everyone,

Explanation - If you need to redirect from the Agent Workspace list to a specific URL then that can be done via a List Action.

1. Create List Action of type Client Script

2. Use the below script in the list action

For Example —

function onClick() {var win = top.window.open(“/now/workspace/agent/new_record/incident”, ‘_self’);win.focus();

}

Note: The URL in this example will redirect to the Incident page within the Agent Workspace list view. URL can be changed based on requirements.

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Prashant Kumar (LearnIT)

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