use the release notes in the product documentation release notes tell you what's new in each service now Family release they outline the new features improvements and Bug fixes for the release to help you upgrade your instance the release notes have three sections learn prepare and upgrade each section supports a stage in the upgrade process the learn section is your go-to for planning your upgrade and staying updated it covers the latest in release products applications and features the prepare section is a hub that contains everything for upgrade Readiness including tools best practices and resources the upgrade section is a detailed guide to help you upgrade your service now instance smoothly let's take a tour in the learn section Crea release notes cater to different users business owners can focus on Highlights while administrators will find comprehensive information valuable select your starting point and explore the content two key areas are release note summaries and the personalized problem fixes or prb page summaries offer an overview of updates like the new features and products section showcasing significant platform additions the personalized prb page provides a custom list of fixes for your upgrade path to help system administrators it managers and Developers for those skipping releases the combined release notes page is invaluable it brings together notes from successive versions providing a complete overview of enhancements and fixes since your current verion the prepare section features tools like upgrade planning checklists and resources to help you prepare efficiently finally the upgrade section is a thorough step-by-step upgrade guide select the phaser in to see the detailed guide now that you've completed the tour visit the documentation site and take a closer look for more information see our product documentation or knowledge base or ask a question in the service now community