the service now Dynamic translation feature removes language barriers by translating the text users enter in forms activity streams and chat with a single click let's see Dynamic translation in action Marie an employee who speaks French creates an [Music] incident my laptop isn't working please help she submits the incident and here it is the incident is received received by Abel an agent who speaks English He translates the short description to see what Marie needs then he posts a comment asking Marie for more information when Marie checks the incident she sees that Abel has replied in English and translates it to French she replies with the information he requested Abel translates Marie's reply and advises her to visit the help desk and finally Marie translates Abel's reply Dynamic translation helped both of them handle this issue faster Dynamic translation does the same thing for chats in Virtual agent quickly translating the agent's messages into French for Marie by translating to user preferred languages on the Fly Dynamic translation streamlines Communications and helps resolve issues faster for more information see our product documentation or knowledge base or ask a question in the service now [Music] community