let's learn how to design share and review surveys surveys are a valuable tool for collecting responses from users or customers to design a survey we're logged in with the survey admin role and navigate to view surveys here are all the surveys in our system from The View surveys list we access survey designer we create survey questions by dragging data type controls onto the canvas and then editing their properties we can also edit existing surveys here let's look at a customer satisfaction survey here we can change the question make it mandatory or modify other settings in this example we just need to reorder the choices on the configuration tab we can provide introduction and closing messages to users when we click availability we can specify whether the survey is available to anyone or only to certain users or groups if we select specific users only those users or groups will be available when we assign the survey we'll leave anyone selected and save the survey we want to assign the customer satisfaction survey to a customer who recently interacted with the IT service desk but before we can assign it we need to publish it making it available as a URL The View survey URL appears under related links next we select Sarah from the list now she's included in the list of other recent [Music] accessors to make this survey available to people who aren't logged into the instance we copy the URL into an email message or web browser you can also use the URL to review the survey from the user perspective as users take our survey we'll want to review the results we can do this through the overview dashboard which displays a variety of reports from several surveys we can add delete refresh or rearrange these widgets to show exactly the reports we want to see another way to view results at the individual survey level is through the view surveys module each survey record displays response Trend in summary charts which reflect current data at the time the survey record is [Music] displayed we can also drill down into the scorecard to see results for individual questions and the overall survey results creating assigning and reviewing surveys can help you see how well you're serving your customer for more information see our product documentation or knowledge base or ask a question in the service now [Music] community