How to upload a certificate to your ServiceNow Instance
let's upload a certificate to an instance are you unable to access your instance do you see a simple bind error message when using the test connection Link in the ldap server record if that's the case the ldap server certificate currently on the instance has likely expired or the certificate associated with the ldap server has changed here's what you can do contact your ldap administrator to update the certificate for the associated ldap server and upload a new certificate to the instance let me demonstrate how to upload a certificate to an instance I'm in my instance and want to launch the certificates module in the banner I'll click the all navigation menu then I'll filter on the system definition application when it appears I'll scroll down to the certificates module and click to open now on the certificates page I'll click the new button the certificate new record page appears first I'll enter a name for the [Music] record complete the expiration notification active short description format type and certificate Fields alternatively I can upload the certificate file in this demonstration I'll upload the certificate I'll click the upload button the attachments dialogue box appears I'll select the choose file button and navigate to the certificate file and click to select the file is uploaded now I'll close the attachments dialog box to continue and then click the submit button during the upload the module extracts and displays the certificates readon properties in these fields valid from date expiration date issuer and subject of the certificate click validate stores / certificates to check if the certificate is correct if the instance encounters any errors with the certificate or key store it displays an error message [Music]
https://www.youtube.com/watch?v=pSdSb-eG5ZE