[Music] today we'll be reviewing now assist for fso which showcases our generative AI functionality for insurance we'll be showing this demo in both the customer and agent experiences now let's jump into our insurance demo customer Erica Billings has been in a car accident and wants to contact salana Insurance to file an autoc claim she first goes to the website and searches for how to file an autoc claim she sees here many relevant knowledge articles as well as a generated summary of the most relevant knowledge article powered by now assist after looking here Erica still wants to speak with a live agent to make sure her claim is filed correctly Erica navigates to the chat bot and briefly states that she's been in an accident and wants to connect to a live agent Erica is connected to Hannah Lee an fnol agent who enters the chat Hannah receives an inline chat summary powered by now assist helping her get up to speed with Erica's interaction so far with salana insurance based on this summary Hannah starts to ask relevant questions about the accident Erica provides Hannah with details on where and when the accident occurred and that she'd like Hannah to book her a rental vehicle as well as towing services for her impacted vehicle with these details Hannah can create the case when she is ready to do so Hannah can leverage the chat summarization functionality powered by now assist Hannah moves to the next step of creating the case and entering relevant details for the claim after Hannah has created the case she hands it off to the adjuster Edward lion Edward Works through the claim and wants a summary of His Hannah and Erica's actions on the case throughout so he navigates to the details Tab and leverages the case summarization button powered by now assist this can be leverage throughout the stages of the claim as you can see he gets a detailed step-by-step explanation of this complex case Edward can copy or refresh this summary at any time as Edward wraps up this case he can go to the now's panel for a few different functions here he can create resolution notes summarize a chat or summarize the record here you see the resolution notes generated which can be easily copied and here you see the record summarization in action the now's panel can also Share work notes as you can see here lastly we've made it easy for admins to deploying configured nysis features for example in chat assist you can configure the skill you can toggle the events that will trigger a summary during handoff with a quick action at wrapup you can set where the skill will be displayed in the workspace or UI and the now assis panel and you can review and activate your skill to wrap up I've shown you today the five current generative Aid driven functionalities within our fso insurance process now assist for fso compiles generative AI functionality in both the customer and agent experiences now assist in AI search enables customers to have more productive self-service experiences chat summarization provides insurance agents summaries allowing them to resolve chats faster case summarization helps pull together all the various parts of a complex Insurance case for agents to catch up quickly and have all the relevant information the now assist panel is a conversational interface allowing agents to work on ad hoc requests this all comes together with a point-and-click admin experience reducing deployment time significantly put generative AI to work today with now assist for fso