Digital Portfolio Management | Use KPI groups
use kpi groups in digital portfolio management within every solution is a page dedicated to kpis the Run page this page helps you analyze the performance of solutions and identify areas for improvement several kpi groups are included in the base system DPM application like performance snapshot incidents changes and service cat let's look at an example we're in the DPM workspace logged in with the DPM manager role we'll open a solution within our portfolio and navigate to The Run page with kpi groups you can view spark lines which are a quick way to take in the data Trends over a selected time frame or historical performance for service offerings a grid lists the solution's breakdown so you can see the top level metrics of each item that makes up the solution you can drill down into each breakdown item to see the metric details if the metric is too high or too low accessing its details helps you find the source of the issue one option in DPM is to see the latest kpi score with this option enabled the system displays the last collected score for each indicator in a kpi group and the date the score was collected let's say we want to see the latest scores for service cat they aren't shown here so we'd have to ask the DPM admin to map that kpi group to this [Music] solution after that's done those scores will appear on the Run page these metrics are are updated nightly kpi groups like service cat help you track the performance of your Solutions and applications so you can make datadriven decisions that improve the business for more information see our product documentation or knowledge base or ask a question in the service now community [Music]
https://www.youtube.com/watch?v=r0UNw9VgVn0