[Music] hey everyone it's Justin thank you for watching and welcome to my house it's time for another service now store highlights episode that's SSH version 11201 2023 that's December 1st 2023 our first episode in December and getting up into our last episodes of 2023 you can see here we've gone down in volume again for this week 94 applications last week and we are at 25 new or updated applications in the service now store for this week's episode of service now store highlights and I forgot to mention thank you for listening if you're listening to the podcast on your favorite podcasting app that service now store highlights let's see how that broke down we're going to go ahead and show this by category for this particular episode of December 1st 2023 and we can see here I've got or we have three compatibility updates one downgrade two fixes 10 highlights three minor updates three new releases and three release notes fails I'd say that's four threes we'll call this the episode of Threes for 2023 let's jump into the episode and take a look at the first the compatibility updates we have three of them again decipher Del privilege manager and TCP PA accelerator all were compatibility updates a couple of them were to Utah and Vancouver or they were just up to Vancouver so I noticed that a couple of them were like hadn't been updated since December of last year 2022 and they kind of kind of all the way back up to the whatever brings them current so that's the compatibility updates there was one downgrade we don't get these very often this one was Hardware Asset Management so if you grab the upgrade for hard Hardware Asset Management that came on November 2nd you can see it here at the top of the screen or I'm uh saying it out loud for those of you that are listening it was was with withdrawn withdrawn on November 22nd for the reason of no longer supported now what was new in that release was indoor mapping capability for Hardware asset so they've taken that out of the store we're back to version 8.0 which was released in August of 2023 so just keep that on your radar I know there's a lot of Hardware asset customers out there and this is a pretty used well-used tool but I doubt anybody upgraded that fast in production but if you did take a look you may want to hold off on that one because there is an issue and there's a reason they pulled it from the store but that's only one downgrade this week let's take a look at the fixes we had two codeless catalog Automation and live agent chat integration both with some fixes some minor fixes not worth tying up the episode same thing with these minor updates pager Duty automation proven Optics FM or financial management enablement pack and true context all had some minor updates again not worth spending a lot of your time and we had three release notes fails unfortunately Amazed by an elective deployment guide and itom content service if you haven't seen the show before or listened to the show before a release notes fail is exactly what it sounds like there are no or missing or repeated release notes so I can't tell you what got updated you can see here for the itom content service version 1.1.7 and version 1.1.9 Don't tell us anything about what's new in them uh so that's the release note fails for the week which brings us to the exciting part we've got three new releases in this week's episode let's take a look at the first Cask in Trin XT deliver a unified employee experience utilizing what everybody artificial intelligence of course that's the theme of the Year key features on the functional side modern Omni Channel experience with a focus on employee experience custom widgets and content modules to address business challenges deep process experience and expertise on the technical side integrated modern Technologies including machine learning and artificial intelligence there it is everyone integration expertise to streamline access to content across the Enterprise pre-built components to accelerate outcomes deep service now expertise design design build and configure out of the box or new features and functionality they did give us some screenshots we've got a portal image here showing a man drinking coffee with a big old smile on his face then we've got some news widgets showing on the internet page then there's a my life at Cask showing PTO balance paycheck and retirement savings and uh about us page showing um some like graphics for uh topics I guess humble beginnings looking ahead giving for good Fearless leaders then some recent rewards and recognitions again some picture widgets linking to some topics around rewards and recognition here's a survey screenshot showing uh selecting one of five stars and adding additional comments and then we're back to Smiling man drinking coffee on the portal page so that's what's new from Cask NX LC next on the list of new releases is from Cisco it is Cisco intersight Incident Management integration uh visibility and monitoring for Cisco intersight let's take a look at the key features for this new application Display incident analysis reports and dashboard widgets import alarms and advisories from Cisco intersight platform synchronize alarm and advisory data between Cisco intersight platform and the plugin raise in raise incidence for alarms and advisories and monitor incidents raised on alarms and advisories for all intersight managed infrastructure they've also got screenshots first on the list is going to be uh the authentication providing an authentication providing a I'm sorry an API key and a secret key I love that they included this in their screenshot even though the whole key is not there um very brave very brave hopefully they deleted this after they published it um here's the incident management integration showing alarms in a page then there is a dashboard picture showing alarms open incidence incidents versus Source name and open incidence versus component let's see what else and then we're back to the key uh ID and secret key for configuring that integration uh with insight.com and that's what's new from the team at Cisco Systems Incorporated next on the list and last of our new releases Kindle integration query builder for there it is again AI insights AI insights using kindr vesa or Vasa I don't know if I'm saying that right someone let me know in the comments if I mispronounced it key features I've got a mouthful here uh let's see if we can summarize this Kindle integration query Builder provides pre-built service now query uh that returns predefined Fields as a response to kindral AI insights um there's some properties to manage which fields are returned for each record type pagination supported to ensure good performance um let's see even though it's specific to kind AI insights it can be used by all query applications no additional ACLS or read access to incident problem change or request tables are needed kindr vesa provides following insights top pervasive issues and granular categories root causes of incidents factors influencing mttr or meantime to resolve reasons for ticket reassignments and reopening changing or change induced incidents due to suboptimal processes opportunities for improving the efficiencies of server desk server server desk agents maybe that should be service desk agents in support personnels data capturing improvements benefits continuous Improvement in Service delivery identity automation opportunities or no identify automation opportunities and accelerate ticket volume reduction uh they've also got screenshots we three for three here is the integration properties do we got a key a key and a a secret key in there no they didn't include one uh too bad Krell uh Cisco did it for you but there's all the settings for the integration for AI insights here is a a view of top 10 ticket drivers um level one and level two then I've got a screenshot it looks like another dashboard of assignment group mttr category and subcategory showing some bar charts both horizontal and vertical bar charts then ticket by month in mctr and some application keywords it's like a heat map of keywords and back to the integration details for this new application from kindrell Incorporated and that is our new releases which leaves us with the highlights let's get started on those we've only got 10 of them so it should go by pretty quickly first on the list is going to be the armis incident integration upgraded to version 1.2.0 and in this minor release it's certified for Vancouver Utah and Tokyo but it also updates the integration to authorization flow to use a flow designer action and submit the token via multiart form data for improved security so technically a compatibility update plus a new feature uh next on the list of updates or highlights is asset security posture management updated to version 1.1.7 note this is an innovation lab app so don't put it in production and it's not supported new use your own policies or the policies included with the application to your own create custom insights I'm reading the bad English there so don't judge me please uh use a supported custom Insight widgets to create the following types of visualizations on the custom insight's dashboard comparison charts widget compares the total accounts of matching asset for up to five policies policy match counts widget provides totals for all assets that match policies policy match percentages widget provides you with percentages of your total assets that match policies and policy match Trends widget displays trend lines for matching assets for a given period that you choose and what's changed is you can now drill down for more details in the widgets displayed in the security posture control dashboard next up is going to be best practice engine updated to version 5355 let's see if we can get that window it open there it is and in this version uh let's see oh I had to look at this before um we got to compare it to the previous one okay okay changes include a new definition identifying misconfigured acl's updates to definitions and then a bunch of letters and numbers uh reduced processing for update set scans and resolved an issue with in development custom scan applications you can view their website at bravium laab bp- relases for additional details on this release next up is cloud security posture management uh another Innovation lab app updated version 2.3.5 and this one they've changed the core framework uh there's new enhancements to the security posture control core application uh so if you're playing around with that one you may want to grab this update as some core functionality has change next on our list is designer it was updated version 5.8.0 and in this version uh let's see new bpmn 2.0 shapes increase the number of connection points in swim Lanes support for extended tables and element without class definition and there were some bug fixes around diagram content visibility there is actually more detailed release notes here so if you want to go take a look take a screenshot of this video um or check it out for yourself but that's what's new from the team at inspi gmbh next up on our list of highlights NCM self-service plug-in for application life cycle management was updated version 1.6.1 and this one includes nanx Comm plugin for service now renamed to NCM self-service plugin for service now ser is now Vancouver compatibility support synchronization of subnets in an environment and catalog item checkout or submit after variable load just like the last one there's actually more release notes than what I read um so go check it out or take a screenshot of this video so you can have all the good juicy details for this updated app from nanic Inc next is open text ECM our xcm and spoke was updated version 1.2.2 and they've introduced some new spoke action now after all those nice detailed release notes I get this new spoke actions well which new spoke actions are they spoke actions that I want to update my application and take advantage of or is that something I might want to skip and wait till the next release come on everybody give us some better release notes it's not a release notes fail because at least there's something there we know something changed but we just don't know everything what all change come on everybody next up on our list security posture control core again an innovation lab app updated to version 1.1 .8 and in this one on the new side they've created hierarchical hierarchical that's one of those words I just struggle with hierarchical policies to help you reduce the totals of your matching assets by creating new policies from a base policy filter Assets in your policies by configuration item classes such as cmdb server cmdb C computer and other classes that are supported by the service graph connectors query assets based on common CM dbci metadata such as Os Os version host name software and other properties and there's one change they've introduced directory Services as a service graft connector category to support connectors for sources such as Microsoft active directory all right no I don't want to quit Chrome I want to go to the next application which is Tasker Tasker was updated to version 2.8.4 I think the last update we saw from them was in July so here we are with a new major release oh I'm sorry they call this minor but there's a lot here I'm going to read some of it to you what's new there's some template enhancements um all templates users can clone templates and use keyboard shortcut to copy and move template task within a template tree OU templates can grant OU task managers or all you members return permission to run OU templates email routing enhancements multiple task creation enhancements performance improvements including create subtasks for each sub organizational unit and for each OU member run template from a task and save task as a template record Watcher improvements um some huge 90% reduction in the AM messages um you'll see that here in the what's fix section as well reduced am be warning messages log uh or in the log by up to 90% acceptance overdue email subject uh notifications now contain a subject they didn't before gu you got a blank subject email um sorry that's not funny but my brain thinks it's funny and then Tasker 2.8.4 improve system performance for the following task features run template save as a template create subtask reach sub OU and create subtask for each OU member next and last on our list of highlights is going to be tier 4 4 /8 was updated to version 5.3.1 and in this version Oh this is another one where I have to compare it to the previous one uh to know what I'm supposed to redo yeah here it is so the new ones in this release for November 22nd are rendering efficiency improved for consistent visualization times updates to allow for new add-on applications and automatic relationship management for data centers rooms and other facilities that my friends is our entire episode let's take a look one more time at what you just saw or heard three new releases 10 highlights three compatibility updates three minor updates two fixes one downgrade and three release notes fails I hope you found this video or this podcast helpful if you did please like Please Subscribe or share it with somebody who you think might be interested in what got updated in the service now store and until next time don't forget to always be [Music] learning [Music]