[Music] power everything as a service experience at scale with service now now new in the Vancouver release we supercharge both it service management and customer service management workflows with something that we call now assist now basically this is generative AI capabilities for all of your service management needs now ai is not new to service now for for over 6 years and 12 releases service now has invested heavily in platform Ai and machine learning functionality and we're adding gen in this latest release in this release we're adding generate task summaries now this is both for incidents and cases and it generates a summary of information relevant to assist agents across Tech silos to quickly respond to customer inquiries additionally it smartly summarizes any triaging notes and actions taken that can expedite the troubles shooting process when collaborating with peers across departments next we're adding generate resolution notes now this improves the quality of resolution notes by providing a summary of steps taken to resolve the issue this will offer valuable contexts to other agents who may encounter similar issues in the future now if this gen release information has piqued your interest in any way please go over to our technology provider service management page it's found on servicenow.com you can find all the information there and with that I want to thank you for spending your time with [Music] me