let's explore answers to four of your most frequently asked questions about licensing on the service now platform first question what's the difference between a service now app and a service now plugin a service now app is a standalone application that can be installed and used on the service an now platform it's like a mini program that runs within service an now on the other hand a service now plug-in is a set of customizations that extend the functionality of the service now platform form it's like a plugin for your browser that adds extra features so to summarize an app is a standalone program while a plug-in extends the functionality of the platform next question what's the process for getting the service now app so let's visit the service now store Page I've selected the UniFi app and now I'll click the request app button when you select the request app button an email is sent to the vendor the vendor reviews the request and if approved you'll be notified by email to return to the store to continue the purchase next question why is the plug-in upgrade button grade out so you are ready to install a new plug-in but the install / update all button is disabled sometimes the reason this happens is some plugins rely on other plugins to function properly in some situations a plug-in won't work unless certain other plugins are also installed when you try to activate such a plugin the system will let you know about these dependencies before proceeding if you choose to continue the system will automatically activate all the required plugins last question how much will the plugin cost costs are listed in your service now licensing agreement check with your service now admin for more [Music] information