[Music] supercharge your itsm workflows with generative AI capabilities for itsms Incident Management now for over six releases service now has invested heavily in platform Ai and machine learning functionality and we're adding Genai in this latest release in this release we're adding generate incident summary this is where we generate a summary of information that's relative to the incidents and really assisting agents and quickly responding to customer inquiries additionally this will summarize any of the triaging notes and actions taken really Expediting the troubleshooting process when collaborating with peers up next we're adding generate resolution notes we're improving the quality of resolution notes by providing a summary of steps taken to resolve the issue this will offer valuable context to other agents who may encounter similar issues in the future and hopefully later on automating some of these processes now if this has piqued your interest in any way please check out service now.com now assis for itm and with that I want to thank you for your time with me