[Music] he [Music] hey everyone it's Justin thank you for watching or listening and welcome to my house it's time for another service now store highlights episode or SSH version 1124 2023 that's right we're couldn't close to the end of the year and we've got another moderate sized episode with 94 new or updated applications let's check out the breakdown of how those 94 uh applications shake out and we'll choose the right episode here we go we've got one iny Wy compatibility fix not or not compatibility fix compatibility update nine fixes 22 highlights 31 minor updates 15 new releases and 16 release notes fails that's what makes up our 94 applications let's go ahead and jump into the episode and take a look at how that shakes out I'm just going to get rid of this attachments window and we will Group by our category and let's start knocking these out with first the compatibility updates we have Orca security for vulnerability response had an compatibility update with Vancouver so happy to see that after that we've got nine fixes let's check out who are minor fixes or up minor changes minor fixes we have onee service C catalog connect agent client collector for investigation CCO CDO CPR C and GC dashboard all of those are service now some of them are Innovation lab dashboards and some of them are dashboard dashboards but they all had some minor fixes to colors I believe it was and now assist for code generation and workflow dashboard again also some fixes next up after the fixes is going to be our minor updates we've got a couple Pages worth of these so we'll just start reading them off Advanced recommendation actions for itsm change management for service operations workspace collaboration services for service operations workspace I'll just pause and say you're going to see a lot of these for service operations workspace because some AI stuff came out and basically all the bits and parts and pieces of service operations workspace had to be updated to because they're dependent on that release so you're going to see a lot of those uh environmental health and safety incident investigation inspection and audit management interaction management for service operations workspace major security Incident Management metrics and CI actions framework notify UI components for configurable workspaces now assist for platform and on call scheduling for service operations workspace um I think I need to go actually show all of this and we'll just scroll back down there um I think there we go uh next up on the list is going to be patterns on agent dependencies performance analytics for security incident response performance Analytics for vulnerability response problem management for service operations workspace record page for service operations workspace recorded future for vulnerability response recorded future security operations Foundation framework remedial actions framework and request management for service operations workspace let's head over to page two and take a look at what we got there looks like we'll get this done in one batch that is security integration framework security support common security support orchestration service graph connector for 1e service level management experience for workspace service operations workspace admin Center service operations workspace itsm applications service operations workspace itsm common vulnerability response common walkup experience for service operations workspace and yds one search I told you there's going to be a lot for service operations workspace let's go ahead and kill that filter and we will regroup our categories here because for some reason it doesn't remember that I have them grouped before I hopped into the minor updates all right now release notes fails most of these my friends are service now with a couple of non-service now ones but let's knock them out CSM and FSM configurable workspace Foundation CSM and FSM configurable workspace Integrations CSM configurable workspace CSM configurable workspace look up and verify digital product release digital product release workspace Interceptor UI for service operations workspace investigation framework knowledge capabilities and UI Builder Microsoft endpoint configuration manager for investigation and net enrich connect let's knock out the rest of those service operations workspace itsm admin Center Shi integration for itsm procurement transaction management unified ceso dashboard and vulnerability response were all release notes fails if you haven't seen the show before a release notes fail is there are no release notes repeated release notes or release notes linking to a fire not a firewal a payal website where we have to log in and actually to see what updated with the application so I can't tell you what changed with those 16 applications because they're release notes fails which leads us to our new releases so let's start knocking out the new releases first up on our list it's going to be archon P raise request raise request for service on archon P hope I'm pronouncing that right the key features here raise a request for service required to access archon Pam which can be permanent time based or one time they do have some screenshots we've got an approval record on the service request we have my services looks like on a portal page or maybe another application not sure and last screenshot is the contact us page next screenshot we got here is a list of service requests we've got a service request new record screenshot and back to that approval record that we saw there in the beginning so that's what's new from the team at Aron Tech Solutions pvtltd next up on our list of new releases is deo accelerated workplace streamline business processes unite disperate workplace services and provide us seamless employee experience key features on the functional side environmental health and safety service management reservation management visitor management space planning occupancy and utilization tracking wayfinding indoor mapping unified portal for workspace or workplace experience on the technical side they've got automated workflows real-time analytics realtime notifications mobile first experience centralized service catalog thirdparty system Integrations AutoCAD integration ro-based access controls and machine learning capabilities they don't have any screenshots but a video and you're already watching a video so we'll skip that and let you watch it on your own time next up on new releases is digital product release let's finish the words here policy content pack data collectors and policies to enable the automation of phase gate verification in digital product release key features data collectors to enable creating low code policies for the devops model application and policies to enable the automation of the phase gate verification continuous evaluation of software artifacts to ensure they meet the specified requirements and standards there's no screenshots on this one so we will move on to the next one which is going to be flow generation from service now create a flow and subflow skeleton using generative AI users can create a flow and subflow skeleton using generative AI That's the complete description no screenshots so I'll let you try to download that or work on it yourself but uh that's brand new from service now next up also o from service now Google bard spoke Google bard being Google's generative AI simplify and accelerate how you integrate generative AI capabilities with Google bard key features enables completions and chat completions with maker suite and vertex AI apis with support to text bison o1 and chat bison o1 models respectively no screenshots on that one so we're moving on to the next one which is Ki k a n DJI all of your device asset data all of the time key features automatically pushes information about your Apple devices directly into service now automatically updates existing device records initial configuration will start a sync of the complete device inventory in ki and ongoing data sync performed in near real time as changes to device data occur no screenshots on that one so moving on to our next new release it's going to be no before integration for SEC Ops get insights into your employee fishing Readiness key features integrates no before with the unified ceso dashboard pulls in fishing s simulation metrics from no before and allows Chief information security officers cesos to see how their employees are performing in fishing simulations and identify any areas where additional training may be needed no screenshots on that one so moving on to the next new application Microsoft Defender for Office 365 integration for SE Ops on this one the key features are integrates Microsoft Defender for Office 365 with the Unified ceso dashboard pulls in fishing simulation metrics from Microsoft Defender 4 Office 365 and allows cesos to see how their employees are performing in fishing simulations and identify any areas where additional training may be needed no screenshots on that one so we'll pull up our next one which is going to be now assist for field service management generative AI for field service management key features on this one simplified task debriefs with automated work order summarization reducing manual effort for field techn enhanc data entry on mobile devices ensuring a seamless seamless and efficient user experience for field resources and increase process adherence and data accuracy by leveraging generative AI for comprehensive task summaries across activity streams let's take a look at the screenshot so we've got a work order task summarization assist um it looks like a summary and yeah just a summary screenshot and some mobile screenshots showing my work in a work order or work task sorry um now assist is writing closure notes and it has a button to stop writing and then closure notes by now assist so it basically list the actions taken uh for that particular work order task and that's it for the screenshots on that one and we will move on to the next new release which is also going to be now assist in conversational catalog request leverages generative AI capabilities to provide a human-like and efficient catalog request experience over a conversational interface like service now virtual agent web experience Microsoft teams or slack key features for this application humanlike conversational experience answers questions based on the initial search string answering multiple questions at once multi-turn to allow requesters to ask clarifying questions or change previously answered question and validation of answers uh we have one screenshot on this one it's a service portal with a virtual agent showing now assist uh looking at needing access to Meo so helping somebody get access to the Miro application is our example there for now assist in conversational catalog request next up in new releases now assist in Knowledge Management generative AI capabilities for Knowledge Management key features knowledge generation capabilities through analysis panel and in product um and that's it no screenshots no further description um actually no there is a further description that's a little bit better assist action KB Generation 1 KB article generation request assist consume 10 um okay see I guess right they charge by the number of assists okay next up also now assist in Virtual agent which we actually just saw in the catalog there but use generative AI now assist skills in your virtual agent experiences key features gen conversation driven by knowledge and multi- turn catalog experience simple guided setup with no complex configurations or need to create conversational flows in Virtual agent designer and thumbs up and down feedback and analytics dashboard we've got screenshots on this one here's the build a virtual agent with now assist with two buttons manage and view performance next is a setup now assist and virtual agent so basically uh a little bit of a guided setup but they don't call it guided setup and um now the display location in that guided setup with my air quotes uh setting it up for employee Center and then back to the build an agent with ver build a virtual agent with now assist all right next up in the new applications is sap trans transport integration for service now sap transport transport request Via Real Tech smart change seamless integration and automation of sap transport request Via Real Tech smart change in service now key features the sap add-on for service now enables you to automate sap transport processes via Smart change find out here what concrete advantages real teex in in integration framework can't talk offers you by linking sap and service now all information is automatically exchanged between both systems the intelligent automation or intelligent integration of sap and service now saves you time and resources as manual alignment in person by phone chat or mail are largely eliminated we have screenshots here on this one smart change uh a list uh a related list I'm sorry for of smart change sap transports uh next up is a look a screenshot of an incident showing that same related list at the bottom next up is the zoomed in view of an incident uh of a smart change connected service now and we're back to are related list of smart change in that incident record uh next up on the list of new releases security simulation and training integration for SE Ops integrate your fishing simulation and training products with ceso dashboard key features provides a framework for integrating thirdparty fishing simulation and training products with service now security operations allows organizations to ingest fishing simulation metrics from those products and enables organizations to leverage fishing simulation metrics in the unified ceso dashboard no screenshots on this one so pulling up our last new release for this episode is service craft connector for Google console integration for Chromebooks visibility uh key features visibility on Chromebook devices um I'm wondering if this is like Chromebook like devices into the cmdb uh we'll import Chromebook devices details into the service Now cmdb quickly seamlessly and securely integration is part of service now developed service graph connectors the plug-in-play service graph connectors simplify setup and facilitate quick integration before you get too excited it is an innovation lab offering not available for installation on any production instance so buyers beware and that's it for the new releases which leaves us with our highlights we have 22 of them so let's get started first with barcode and QR code generator was updated to version 1.5.4 and in this release they added an orientation option to allow rendering of barcode Parts either vertically or horizontally add a CO option to define the color of barcode Parts standardized sizing for barcode labels QR codes and barcodes adjusted sizing to automatically scale with the width of QR codes and barcodes adjusted display so that any barcode parts that overflow their barcode label will be hidden adjusted generation of QR and barcodes or QR codes and barcodes to utilize SVG in all cases scale on barcodes no longer affect sizing removed inherent label padding and added a padding field and improved documentation and there's some bug fixes in in this what they're calling a minor release that's a lot for a minor release but that's what's new from the team at yansa Labs LLC next up chat summarization for virtual agent was updated to version 1.1.0 and in this version they've added feedback on chat summarization with thumbs up thumbs down chat summary generation when a task record is created and short description generation when a task record is created next up on the list of updates core Alm got a wait for it to load here to finish connector for sap solution manager chm or charm and service now was updated version 2.2.0 and in this version they've introduced reporting Dynamic mapping support of all sap solution manager charm change types and support for mapping any sap solution manager charm change type to any change request I'm assuming in service now next up on the new uh highlights deployment guide was updated to version 1.2.1 and in this version they added deployment types change iteration release automatically get upgrade history information on installation of apps added new item types for app customizations and app de installations added link to update source for update set items added possibility to reload version for versioned items added different complete States for various item types added optional reason when defining prerequisites and added the ability to track the status of an ATF step on completion next up on the list of up or highlights Flashpoint vul DB updated version 2.0.0 which brings us compatibility for Vancouver added options for pulling only thirdparty vulnerabilities pulling reference URLs and mapping softwares with NS and some bug fixes in this minor release next up flow diagramming was updated to version 24.4.2 and they've added support for flow generation with generative AI thought that was a big enough deal to include in the highlights next up service now's generative AI controller was updated to version 4.0.1 bringing Google B integration availability for flow designer and VA designer scaling improvements for models and fix some logging fixes and Improvement next up on our list here guard rails was updated to version number 8.6.0 and in this version they've brought us linked pipelines uh pipeline instances can now override ATF from your pipeline configuration remove the new edit button from updates that picker environment configurations and guard rail properties now autof formats the URL field there's some bug fixes like an override ATF option for form overriding a existing ATF activities with blank ATF test tweets add a Cascade delete to pipeline instances resolve various CS errors fix spelling error and guard rails verification step and build requests for complete retrieve updates that showed pending when there is no update set we'll no longer create a build request for a pipeline instances that contains no update sets next up my it footprint was updated to version 1.5.0 oh boy this is a big one I remember seeing this when I was prepping um okay so under feature um and collection footprint data form have been improved Fields have been added on collection a tab on an an analysis dashboard has been added you can now use imported source to integrate external data a dashboard has been added for collection comparison consolidation between domains can be done add a use amortization option on the domain and on the accounting category for core added an option on the domain to allow to calculate avoided impacts for action plan when a reduction action has been created from a recommendation action is possible to change assumptions and quantify dynamically the impacts under awareness my impacts is now available in the self-service app under ux new certain uncertainty fields on sources and profiles in the enhancement section under collection uh added new options on manual sources not available and not applicable a new type of manual Source enabled to collect activity data without any Factor creation of a field to designate a manager for collection new collection verification rule to verify the completeness of the analysis axes new action on collection pre-checks to see collections defects that actually Rhymes under data product family has been added on profiles NE Nega octet NE nagak I don't know if I'm saying that right free data are available in the app add a new standard profiles UNC has been set for agaro factors recommendation templates have been added and documented uncertainty has been set for vendor factors under recommendation new Option allowing the user to regenerate the recommendations under security added a system property to forbid the rack rollback of a published collection and under ux added a collection SE selection page to access recommendations can't believe I made it through all of those very detailed updates next up now assist admin console updated to version 1.2.5 and in this version they've added content changes Support app UI updates after skill configuration VA skill cards and they fixed guided setup configuration issues and UI issues let's see what's next on the list now assist for Creator was updated to version number 3.0.0 and in this version they've added text to flow feature and addresses numerous defects next up now assist for I didn't finish didn't read the rest of it now assist for customer service management or CSM updated version 3.0.1 and that brings us conversational virtual agent for catalog item requests which we saw earlier next up now assist for IT service management was updated to version 3.0.3 and in this version they' brought us incident summarization trigger when an incident is saved during reassignments chat summarization on incident creation knowledge-based generation from an incident as part of innovation lab and they fixed resolve minor script errors and minor adjustments to error messages to be consistent next up on the list now assistant AI search was updated to version 3.0.1 and that brings us semantic search for catalog item retrieval for Now assistant virtual agent for improved accuracy on conversational utterances semantic caching for improved answer generation recall and robustness to query variation next up is the Ops ramp hybrid infrastructure monitoring and AI Ops platform was updated version 1.0 .6 oh yes this is one that opens on their website which actually works so I'm going to give you the highlights from that website let's go to 2023 platform updates for November 6 2023 they've added homebased deployment option new user management experience NTM UI enhancements dashboard tile specific time period provided external ticket ID in alert tile navigation to the log Explorer and Metric name length limit in increased configure Trace ingestion limit Governors enhancements and alert correlation policy promql Al based alert definitions added AWS account label name on agent-based metrics AWS Lambda log ingestion support for AWS Windows Event log monitor template scope introduced new data types and formulas and modified a couple of formulas in SNMP monitor creation page provided export option and infrastructure 2.0 Global search page role-based Access Control support customize the attribute selection inventory export improvements alert listing app improvements and added a new batch export tenants enabled export functionality and alerts 2.0 service provider user support changes in application categories in the integration framework and some deprecation notices I won't read through all those and some plan changes I won't read through those but you may want to go take a look at those very well detailed uh very detailed release notes from the Ops ramp team uh Ops ramp Inc actually next up the process automation designer from service Now application was updated to 24.25 and they've brought us used decision branches if you want a process to follow different paths for certain conditions to better control storage consumption admins can archive process execution records with the archive button on the process ex execution list next up is the rights management app which was up up to version 1336 and in this version that you now will be able to create departments create locations create positions create identities and collect all the accounts a user owns in your active directory and Azure Azure active directory under one identity strong arm or strong muscle arm Emoji create Dynamic roles with a star eye emoji and use an approval flow for the rooll assignment process Star Emoji I love the emoticons please keep bringing those uh next up on the list Serenity core was updated to version 7.2.4 and in this version they've refactored the execute now action on entity Maps addressed issue that prevented entity synchronization removed enquery from business rules updated enquery business rules on risk assessments actions and findings address an issue that prevented the closed investigation action from making an investig marking an investigation as closed complete in the workspace added users listed as reported by to finding and action read access controls and address issues preventing initiative cohort tasks from generating task at expected intervals next up on the list is going to be service graph connector 4 OT Bas updated to version 2.0.0 and in this version they've modernized and improved the installation guide streamline guided setup added concatenated device name field consisting of name device ID to ensure uniqueness among records some labels of the CNB class mappings were altered data source was optimized and there's a note fixed script has to be run manually for the customers who are upgrading from version 1.010 to 2 plus in order to delete unwanted files as it will not run automatically on app upgrade all right let's see what's next on the list here service operations workspace core was updated to version 4.1.0 and in this version they brought three column layout for knowledge article and added support for now assist for the itsm application I believe there's two more here so let me scroll up and click on show all and we'll scroll past the service operations core and go to page 2 and I was right we have ship e core which was updated to version number 1.3.0 and in this version they've added multi- package shipments introduce the ability to create one master label when you're sending multiple packages to a single recipient and batch shipment creation quickly create dozens even hundreds of shipments and labels in no time and next up and last on our list of highlights is uxc generative AI from service now updated version 3.0.7 and in this version they've added support for related tables in the skill template added support for definition filter also in the skill template added summarization and record resolution as promoted skills in the now assist panel added support for user roles to control in product visibility for summarization record resolution now uses a minimum word logic to restrict records with minimal content section headers are no longer static and use a section headers configured in the prompt template and they fixed various defect fixes to address ux issues with the summarization card component and skills and everyone that is our episode let's take a look here at what you just watched or saw if you're listening to our podcast 15 new releases 22 highlights one compatibility update 31 minor updates nine fixes and 16 release notes fails I hope you found this video helpful if you did please like Please Subscribe or share it with somebody who you think might be interested in what got updated or what's new in the service now store and until next time don't forget to always be [Music] learning