so you're interested in engaging expert services or maybe you already have either way you want to know what to expect what will they be doing and how will they help you set up for success in service now there's no better way to find out than to meet a team and let them tell you hi everyone I'm Mimi lamb I am an engagement manager here at service now we help to provide a single point of contact for the customer and service now employees I'm here to provide a rapid uh path to success for our customers from managing budget costs and being sure to provide project governance in order to stay in line with our customers business requirements I help customers bring their processes into service now and I spend time with them listening to what they do for their business and then I help to put that into the product so let's talk about how you provide value to the customer from a perspective of understanding what they're doing and then how they should be doing that in service now so I understand the tool really well and it helps to get their implementation off the ground much quicker and make sure that they're using the product the the best that they can and I'm responsible for implementing our products in the itom space and that could include Discovery service mapping event management and AI Ops so why is all that important when we have an expert Services engagement we are bringing years of experience of combined experience together um and we're also bringing together a proven methodology why that's important uh is because it saves time uh it saves rework it saves money and we have additional roles for larger Enterprise organizations let's hear from those folks we work closely with our customers right at the time they decide to work with a service not solution to Define what are the key business outcomes they're looking for and then from a technofunctional perspective help design that solution that will help them achieve those objectives the key value that we bring to a customer is really help them translate their digital transformation Vision into reality so we understand from them what is the outcome that they're looking for from a business perspective and then work closely with them to actually provide the output or the business outcome they're looking for a practice director is I work with the customer to ensure that the leading practices within service now now create are applied in the project and what that gives to the customer is it allows them to get to the best outcomes in the shortest amount of time and also have a highquality product we hope now you have a better understanding of how expert services integrates with your team to successfully Implement service now to find out more contact your account executive or scan this QR code for more information