[Music] he [Music] w [Music] hey everyone it's Justin thank you for watching and welcome to my house it's time for service now store highlights 1110 2023 bonus edition that's right we actually released an episode last week and it was just basically I hadn't reviewed all the apps yet now I've gone in I've reviewed everything I have numbers for you I have stuff to share with you lots of lots of exciting content um we did go down one number so I had an app in there it was 5:30 before now we're to 529 new or updated applications with the November I think it was November 2nd uh store quarterly store release from service now so 529 new were updated it wasn't all just service now there were some non-service now stuff in there too but let's go ahead and take a look at the breakdown we had 37 new releases which is what we're going to cover in this episode 148 highlights so check out the blog um if you want to see stuff that I thought was worth you taking a look at that's in the highlights there's 148 of them I can't cover them all on the channel um but you should definitely go take a look there's six compatibil updates 184 minor updates minor updates in this batch is basically little small changes or um a lot of the service now applications are several applications right so it's one product with several applications if one piece of that is updated then the rest have to be updated to that newer version so that's also what makes up that minor update so 184 of those then over here on the right we've got 90 fixes okay so 90 applications that had some one or more fixes in them there was one downgrade so something got released on the 2D and then got pulled off I think it was on the 7th of November and then 63 release noes fails if you haven't seen the show or listened to the show before a release note fail is that there were no release notes or repeated release notes so I can't tell you what Chang or what's new about the application so given all that let's go ahead I'm going to filter this to just the new releases because like I said I can't cover all of the changes that were in that store but a new releases are a good place to start we're going to skip both this at now par components SN par toggle and there's one at the end here I'll show you SN 4q bubble those are new applications that are part of data visualization so data visualizations is an application that you expose through platform analytics workspace so there's a new toggle and a new uh Q4 actually the Q4 thing is actually related to application portfolio management so I might click on that and we'll talk about it real quick but let's get to the First new app API notification management from service now it's an event driven architecture management that supports Pub sub type event processing key features uh Pub sub event type processing and manages generation of web Hooks and subscription to listen to events on those web hooks no screenshots for that application next up is app applaud ux celebrate your team's wins this is going to be the same as the next app which is called app applaud and the notes are going to be the same here key features enables manager and employees to applaud their te teammates on their achievements notifies Applause recipient and their manager automatically occasions to qualify Applause with suitable tags occasions can be configured by the customers recognition board to browse through the Applause feed across the organization and and insight reports based on recognition patterns now I will highlight or call out that this is required uh itsm Workforce optimization license in order to use that application but for those of you that might be interested it is available in subpro and on your developer portal instances so that's app appla ux which will also take care of app or applaud sorry I said it was app appla it's just appla is the other app it's the same thing there's no uh additional release notes or anything but I just realized I didn't click on the screenshot there's one screenshot there so let's show that um there's applaud your teams this is the manager workspace seeing a feed the contributors top contributors and most recent contributors so uh next on the list of new apps is approval hubs integration with workday this is also from service now streamline approvals with workday integration key features pre-built integration with workday allows employees to review and perform actions like approve and reject on workday approval tasks um they're able to view the following workday task time off request leave of absence time sheet approval compensation change job requisition correct time off termination spend authorization job change request and approve or reject workday task no screenshots here so off to the next one which is configuration Hub um this is going to make Justin special list browse all related tables configurations and metadata records for any installed application on your instance key features identify related tables configurations and metadata records view tables and records for multiple apps and make changes easily and quickly so I'm excited to explore that particular app no screenshots there next up contract management Pro streamline contract workflows with speed and efficiency key features quickly automate contract workflows including non-disclosure agreement sales contracts and thirdparty contracts leverage service now self-service employee Center portal as the hub for correct or for contract intake request leverage out of box contract workflow with predefined Microsoft Word contract templates Integrations with one drive Google Drive Adobe sign and docu sign allow for legal teams to easily collaborate on suggested changes and approvals to documents across thirdparty Channels with in-house legal teams pre-approved CLA Clauses Clauses Clauses Clauses pre-approved clauses I can't talk ensure consistency across all contracts while minimizing is STS with compliance and provide Executives with visibility and the contract insights and ongoing demand through the reporting and dashboard capabilities we've got some screenshots on this one let's take a look there's the employee Center uh highlighting an NDA thirdparty contract review and a sales contract review now we've got the legal executive contracts dashboard and we have a Microsoft Word non-disclosure agreement template and uh let's see that's next is the more Microsoft Word NDA uh next is signatures in Microsoft Word so showing the signature panel at the bottom of of a contract and next is the back to the employee Center the portal showing a third party contract request and all the documents associated with it and kind of like an activity log and then some child contracts in the workspace the legal council Center workspace and they were back to our original employee Center screenshot um next is going to be related contracts core components new application again from service now required application for service now contracts um and it's just required for service now contract management Pro uh pretty common here to see uh a base application or a core application I think this one yeah contracts core and then the featured application so next up Discovery admin workspace that's right a new workspace for your Discovery administrators key features application fingerprints Track application CI candidates provided by Machine learning based process clustering and itom content service take advantage of crowdsource content including running process fingerprints and SN and poids no screenshots on this one but I going to make Justin's list again I'm interested in that next up Etha or ethoca spoke I don't know how to pronounce it simplify and accelerate your how you integrate with Etha or Etha uh key features look up consumer Clarity uh using the ethoca API um no screenshots there and I'm glad I don't have to say that word anymore next up export entities enables customers to export product catalog entities from a now instance in a standard file format this was interesting to me too um export different catalog entities along with hierarchical structure wherever available track export jobs exported entities can be downloaded as a Json file and can be used to import into other service now instances next up Financial Services operations integration with guidewire provides seamless integration with the cloud version of guidewire insurance Suites key features granular level granular level subflow to retrieve claim details from guidewire also to send claim details to guidewire and also to create policy snapshot and service now for a claim subflows for creating personal autoc claim case or commercial autoc claim case for a claim retrieved from guidewire no screenshots there so we'll move on to GitHub application vulnerability integration integrate your GitHub Advanced security deployment with service now vulnerability response to prioritize and remediate application vulnerabilities key features it's incorp ated with the following Integrations the code scanning integration provides static application security testing or sast data the dependabot integration provides software composition analysis or SCA data and these Integrations are compatible with cloud-based and on premises GitHub Advanced security configurations when scanners generate alerts through the code scanning and dependabot Integrations they initiate the creation of a vulnerability an application V vulnerability response the vulnerability state is determined by the triage Flags selected by end user no screenshots there so off to the next which is indoor mapping for assets manage and visualize assets using service now indoor mapping key features a floor map view of assets along with list views and filters a floor map view on asset forms and floor map view on work order task no screenshots there so moving on to Legal simple intellectual property simplify invention disclosure request from submission to patent approval key features a predefined intake form initiates the invention disclosure request and provides the required information for review and action easily review and collaborate on the request leverage a matter template with a predefined stages including application Patent filed and patent granted generate rewards based on the financial reward configurations engage outside Council for patent filing and share the patent application with key stakeholders in PDF format next up is a legal tracker spoke simplify and accelerate how you integrate with legal tracker key features you user manager user management sorry look up user stream under matter management create matter look up matter status matter budgets matter stream matter by ID templates template types matter Fields by ID and matter financials on the data warehouse access management look up organizational unit stream Practice Group stream and substantive law stream under location management look up countries stream under company List look up companies stream and under accounts payable data exchange and management look up AP routes stream there two screenshots uh looks like the spoke in flow designer showing the different actions that are available and then a sample flow for legal tracker LSD create a matter uh which is using uh so it creates the matter looks up the legal matter task record creates the tracker matter record sets some flow variables and then updates the matter so that's what's new and next up it's going to be the license and permit Playbook simplify and modernize the delivery of licenses and permits from application to decision key features guide government workers to process applications quickly and consistently and monitor the progress of middle office teams make it easy for constituents and businesses to submit applications track status and receive licenses and permits quickly let's take a look at their screenshots here's an application for a commercial fishing license in the CSM FSM configurable workspace um basically showing that application the overall status and some record information and uh now we're looking at the create new commercial fishing license it's basically a Playbook with some activities on the left and your to-do items in the middle um then there is the service portal screenshot showing the license and permit cases and uh application signature also in the portal and back to the agent experience in the CSM configurable workspace next up on our list is Master Card spoke this is also from service now simplify and accelerate how you integrate with MasterCard they've included some spoke actions for the MasterCard apis which include acknowledge chargebacks create chargeback create claim create fraud load data for chargebacks look up chargeback documents chargeback image status status of chargebacks fraud related information and q names reverse chargeback take action on existing claim update chargeback and look up authorization details of transaction request Builder authorization details of transaction response parser claim details by claim ID request Builder claim details by claim ID response parser claims and a q request Builder claims and a q response parser clearing details of transaction request Builder clearing details of trans transaction response parser and transactions request Builder transactions response parser no screenshots there just a spoke with lots of actions next up the Microsoft Word addin for service now contract simplify word template contract authoring with service now contracts key features tag placeholders for contract metadata signatory and clauses allow for Clause Library variations using metadata configurations support Windows and Mac OS support desktop and browser versions of word and publish template to service contacts service contacts not contracts I think that's spelled right there is a screenshot of the word meta add in metadata mapping for template another template in the Clauses here's a mapping addin clause for mapping template or mapping for template and another screenshot of word and another screenshot so a bunch of screenshot of Microsoft Word uh in a contract with some addin capabilities next up order management for Telecom media and Tech contains the reusable demo data related to Telecom specific offering specifications decision tables flows ordering and inventory and also includes other Telecom specific use cases and its related functionality um yep I just read that from the top but it's also listed in the key features no screenshot so we'll move on to our next one which is on the next page resource management workspace say what resource management and SPM essentialize workspace for resource management in strategic portfolio management as a resource manager you can filter resource portfolios users based on attributes view the work assignments of the resources such as planning items tasks operational work epics demands and so on view on assigned task using the lower tray and view the resource assignments allocation using the allocation heat map we've got some nice screenshots on this one so let's take a look here's the allocation breakdown Resource Management workspace resource portfolio got resources and tasks at the top and then just task down below next I have a filter showing a condition Builder I guess to search and and then we have a screenshot of the workspace another screenshot of the breakdown of the resource management workspace and back to the filter I think I might have done uh one of the extra one of the same screenshots but that's the new Resource Management workspace next up sap S4 Hannah OD data spoke simplify and accelerate how you integrate with the sap S4 Hannah OD data on premise uh key features got a list of actions here again uh more to come soon but for this release look up company Cod Stream Currency stream FX rate stream cost center stream GL accounts and chart of account stream chart of account stream plant addresses stream purchasing organization stream payment term stream purchase group stream material stream supplier stream business partner addresses stream uh also two more actions fetch token and update supplier we've got two screenshots again showing the flow designer uh action picker and a action um an action design showing the lookup material stream for that particular spoke all right next up Serenity AI our first nons service now new application in this bonus episode Elevate operational efficiency with Serenity AI let's take a look at the that's the solution over riew key features here Serenity AI agent co-pilot remediation recommendations and parenthesis there Advanced AI driven algorithms analyze historical incident and case data as well as real-time information provides agents with detailed context aware recommendations for remediation activities offer step-by-step guidance on resolving issues suggesting the most effective actions assists agents in making quicker and more informed decisions and reducing the time required for issue resolution resolution uh helps organizations deliver faster and more satisfactory customer service by minimizing downtime an AI template builder for inspection SL audit templates project plans Etc userfriendly interface for creating a wide range of templates including inspection audit templates project plans run books and more ensure templates adhere to organizational standards regulatory requirements and Industry best practices enables the rapid creation of standardized documents and plans reducing the time spent on manual template design enhances compliance and consistency in documentation reducing the risk of errors and non-compliance and streamlines processes by automating the template creation saving valuable time and resources Serenity AI did give us some screenshots looks like mostly marketing stuff showing um kind of a PowerPoint showing the AI suggestions in a workspace um on the right hand side uh here's the template builder for new inspection um here's another screenshot of the template Builder and some AI suggestions and back to the original screenshot of some AI suggestion for remediations so that's what's new from the team at serenity EHS and back to service now we've got the service now or the service Bridge base um request services and support from your provider and track progress in your service now instance key features customers can request services and support track progress and receive service updates and notifications from their providers in their own service now instance without having to swivel chair to an external system uh so that's a description no screenshots on that one but look we've got uh companion apps service bridge for consumers service bridge for providers and service Bridge remote process sync transport so you may want to take a look at those I'm not going to click through all those instead we're going to take a look at service reliability management we've also got two on there I'm just going to choose the second one which is the actual application and not the core or base application so let's take a look at this one team based site reliability engineering workflows or SRE workflows in service operations workspace for monitoring based alerting and SL o management let's take a look at the key features here an admin Center guided setup for the central setup SLG governance of the SRM experience and teams team based access controls and filters to ensure teams can self-service and set up SRM without admins Service registration to Define new cmdb services or import existing CMD Services into the SRM experience service level objective indicator and error budget management for services service reliability overview data and graphs on services simplified monitoring Integrations for alert ingestion and team based SRM my work alert incident change list and homepage um we've got some screenshots so let's take a look at some alerts incidents and changes uh in a workspace it looks like here we' got the HTTP response time for the CRM application and a list of services uh that's it for our screenshots and for site reliability management let's go now to skills industry data another Now new application repository of Industry ontology key features a rich and extensive collection of Industry specific knowledge and information access to a wide range of skills making a valuable resource for various applications interesting so it's like an app of skills that other apps can tap into um yeah that looks interesting no screenshots there so we'll move on to um actually I said I was going to not show this but let's go ahead and show this the SN 4q bubble chart uh in application portfolio management bubble charts enables plotting indicator scores of your business apps and strategize goals using these scores and create demands for your business applications key features plots data based on Dimensions provided adds color to data points displays the actions menu by hovering over a bubble and displays X and Y AIS data by hovering over a bubble look at that screenshot it's a bubble chart in a workspace in fact it's the Enterprise architecture workspace and that's it we'll move on to our second non-service Now app loation Snick or snik vulnerability intelligence for sbom or software build materials reduce risk in your software supply chain key features ability to filter components and fetch issues of the filter components from Snick or snike into service now as vulnerabilities ability to link sbom components and vulnerabilities along the fixed packages using the scheduler and dashboard for visibility of Snick snike specific data with different visualization got some screenshots first one's going to be a dashboard for the sniker Snicket ESP bom dashboard next are component vulnerability fix informations and next is the sbom workspace showing the low-4 17.10 and vulnerabilities uh associated with that one and let's see next is a another screenshot of vulnerabilities in the sbom workspace and we're back to the sbom dashboard uh next up back to a service Now application the service now success dashboard common a common repository of all files that make up the framework for the success dashboard no screenshots there so we'll move on to the next one which is our third and final non-service now new application from the cloud people as TCP building blocks for service operations key features on the functional side quick insights and itm and cmdb health value accelerators for implementations building block methodology to align approach to customer requirements technical side scoped apps for hyper automation itsm processes unique design tools for PA and VA I think I think that's performance analytics and virtual agent and data assessment tools for itsm and cmdb no screenshots there so off to back to service now and their new app for telecommunication open apis install this plugin to leverage the service now implementation of tm4 and open apis in catalog ordering and inventory management and that description is also the key features no screenshots there so off to our last and final new application from service now transporter request services and support from your provider and track progress in your service now instance I believe this is related to the bridge application we talked about earlier uh yeah this version of service Bridge requires a script uh key features customers can request services and support track progress and receive service updates and notifications from their providers in their own service now instance without having to swivel chair to an external system um so that's the new applications and I don't have time obviously to run through the rest of these but let's do something different I marked a bunch of app applications that I thought would be good video candidates so we're going to call these Justin's picks from the Q4 release and we'll start here uh yeah right here the cmdb workspace data Discovery data grid UI component version data privacy devops change velocity data visualizations Gant UI Builder component and now mobile I all thought were interesting new or updated applications that might be worth spending some time on and then finally here's a list I'm going to read it backwards because that's the way I read them when I was going through the SSH episode pattern designer enhancements and Discovery project workspace got some updates public sector Digital Services core uh recommended Action Security Center was updated security operations spoke strategic planning got some updates as you saw in the workspace there uh vulnerability emergency response vulnerability response vulnerability response common workplace Central that's a new new workspace it looks like to centralize all the workplace uh Service delivery applications into one Central workspace uh workplace reservation management got some big updates applaud which is this new employee application uh for giving recognition configuration Hub that's the one where you can see details about your apps I want to play with that one Discovery admin workspace new ad the workspace for admins export entities I want to play with indoor mapping for assets I actually had questions on my Channel about showing assets or computers on the maps so it looks like service now uh is was working on it um even though I didn't have an answer I had kind of an answer but uh uh let's see Resource Management workspace a brand new brand new uh workspace for Resource Management Service reliability management and service now benchmarks so those are all Justins I farmed them over to my idea table my idea table is where I kind of ponder different video ideas about what I might want to cover on the channel but that is the B bonus episode of service now store highlights make sure you go check out the companion blog post so you can see all these applications in these different categories or buckets that I put them in once again 37 new releases which we just covered 148 highlights I just showed some of those in my Justin's pick list six compatibility updates 184 minor updates 90 fixes one downgrade and 63 release nodes fails if you're curious about where these are and how you might see them just go to your system applications all menu in your instance and you're going to see a bunch of updates in fact in my showcases there are over 101 and there's over 200 applications to update because of all the demo stuff we have in there I hope you found this video helpful if you did please like Please Subscribe or share with somebody who you think might be interested in what's new and what got updated in the service now store and until next time don't forget to to always be [Music] [Music] learning